LOS ANGELES — March 1, 2018 — Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, is pleased to introduce Broadvoice b-hive, its Unified Communications-as-a-Service (UCaaS) and virtual contact center platform, which delivers unprecedented cloud communications capabilities to small and medium businesses (SMBs) nationwide.
Uniquely, Broadvoice b-hive brings together powerful cloud PBX, UC and collaboration features with virtual contact center in one platform that’s connected to Broadvoice’s secure, redundant network and hosting infrastructure. The solution is backed by Broadvoice’s customer success organization.
“Broadvoice b-hive is a leap forward in communications for small and medium businesses,” said Broadvoice CEO Jim Murphy. “By bringing together leading-edge communications, collaboration and contact center solutions that are seamlessly integrated in virtually any business environment, Broadvoice b-hive delivers to SMBs the features and flexibility to compete with businesses of all sizes.”
Broadvoice b-hive delivers a range of communications capabilities that are rarely found together in enterprise cloud solutions, let alone one that’s designed for small and medium businesses with as few as 10 employees and as many as 100.
“Realizing our vision for a complete communications solution for small businesses is one of the primary drivers behind our acquisition of XBP and its proprietary technology last year,” Murphy said.
Broadvoice b-hive is based on the proven platform developed by XBP, which Broadvoice acquired in April 2017. The platform hosts thousands of UCaaS seats and received the 2017 Unified Communications Excellence Award from TMC’s INTERNET TELEPHONY magazine.
The proprietary communications software allows for the integration of simple CPaaS and complex UCaaS applications. It also includes a contact center with built-in features for call management, operational supervision and analytics.
Broadvoice leveraged those core capabilities to redesign its communications platform and take advantages of advances in network technology, such as SD-WAN and cybersecurity, to provide a feature-rich, future-proof and fail-safe communications solution.
Broadvoice b-hive’s features and benefits include:
Mobility. Broadvoice b-hive integrates multiple functions into an easy-to-use desktop and/or mobile app. Customers can place and receive calls on their desk phones, mobile phones or computers using their business line identity. They also can move calls between their mobile devices and desk phones.
Business Continuity. The Broadvoice b-hive platform is housed in georedundant data centers, ensuring our customers’ communications infrastructure will be up and running even when there’s a power outage, storm, fire, or other disaster.
High-Availability Connectivity. In addition, Broadvoice b-hive can be bundled with Broadvoice’s high-availability network infrastructure, including cutting-edge SD-WAN technology, to provide a secure connection that prioritizes voice over data. And 4G failover ensures that the Broadvoice b-hive platform will function even when wireline connections go down.
Customer Success. Professional installation includes the site survey for network readiness, professional installation, and training for users and admins.
Customer Enablement. Customers access Broadvoice b-hive through an intuitive, self-service portal to get direct control over the system from any location to manage many day-to-day changes, including call control, voicemail, auto attendants, mobility features, and more — without needing to contact Broadvoice Customer Care.
Flexible Pricing. Broadvoice b-hive is available in three packages — b-hive Metered, b-hive Standard and b-hive Pro — for a predictable month-to-month subscription price based the number seats or concurrent call paths to meet performance and budget requirements. Discounts are available for one- to three-year contract terms.
For more details, visit the Broadvoice website at www.broadvoice.com
Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual contact center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. Visit Broadvoice.com to learn more.