LOS ANGELES — June 16, 2025 — Broadvoice | GoContact, a global leader in AI-powered customer experience technology, announced today that TrustRadius has recognized it with a 2025 Top Rated…

LOS ANGELES — April 30, 2025 — Broadvoice | GoContact, a global leader in customer experience technology, announced today that TMC, a global integrated media company, has named GoContact a…

LOS ANGELES — April 23, 2025 — Broadvoice | GoContact, a global leader in customer experience technology, today announced it has been named a winner in the 2025 Excellence in…

LOS ANGELES — March 25, 2025—Broadvoice | GoContact, a leading global customer experience technology provider, announced two of its CX solutions received 2025 Remote Work Leadership Awards from TMCnet. The…

LOS ANGELES — March 20, 2025—Broadvoice | GoContact, a leading global customer experience technology provider, announced it won the 2025 INTERNET TELEPHONY Product of the Year award for its b-hive…

LOS ANGELES — March 12, 2025— Broadvoice | GoContact, a leading global customer experience technology provider, announced it was the recipient of the Silver Stevie Award for Best Customer Satisfaction…

Broadvoice has partnered with TPG to bring AI-powered automated quality assurance capabilities into their CCaaS platform.

Broadvoice has launched its latest AI-powered feature, Post-Call AI for its GoContact CCaaS platform. With AI-backed sentiment analysis, detailed summaries and data-rich transcripts, Broadvoice’s newest solution delivers actionable insights into every call to streamline operations and drive higher customer satisfaction.

Broadvoice has received a Net Promoter Score® (NPS®) of 60 for its CCaaS solutions, including the GoContact platform.