Unified Communications as a Service (UCaaS) gives workers instant access to dynamic voice and collaboration tools from any device, any time. This suite of capabilities enables faster decision making and enhances worker productivity— especially for companies with mobile employees and remote workers. With UCaaS, if you can connect to the internet, you are open for business.

UCaaS increases productivity without requiring a sizable capital expense like a premises-based unified communications platform. It also lowers total cost of ownership (TCO) by combining data and voice applications over the same system (which reduces the cost of on-site communications infrastructure) and its minimal IT support requirements.

It’s no surprise, then, that the UCaaS market is growing at a CAGR of 10.6 percent largely due to increased demand by small- and medium-sized business (SMB) operators who are increasingly discovering that the technology not only achieves these productivity and cost-savings objectives, but actually helps their companies grow.

4 Ways UCaaS Helps SMBs Grow

1. Enhances Scalability. UCaaS easily scales to match the ebb and flow of business. Through an easy-to-use web portal interface, administrators can nearly instantly add and delete users and update features for groups or individual users. As a result, companies can quickly add people to satisfy growing demand or test a new market by opening a virtual office before investing in additional personnel and/or brick and mortar locations.
2. Increases Mobility. In today’s competitive business environment, agility is key. Rather than being held back by the legacy of the desktop-based interface, employees can use their mobile devices to make sales, serve customers and collaborate with their coworkers while on the go.
3. Expands Talent Pool. A frequently overlooked benefit of implementing UCaaS is that it significantly expands an SMB’s talent pool. Employees in remote locations or with mobile devices can work efficiently and collaboratively from anywhere, allowing employers to hire the best-available talent nationwide.
4. Future-Proofs Communications Tech. UCaaS requires no hardware or software upgrades to take advantage of new apps and features. Because the service is outsourced to a company like Broadvoice, hardware and software upgrades occur automatically in the background. This ensures that SMBs always have access to the latest UC innovations to support their growth plans.

The buzz on b-hive

Broadvoice b-hive takes these benefits to a whole new level by giving SMBs the ability to add a virtual call center to their operations. In fact, b-hive is so advanced that it delivers a range of communications capabilities that are rarely found together in enterprise cloud solutions, let alone one that’s designed for small and medium businesses with as few as 10 employees.

We’d love to show you how b-hive can help your business reduce costs, increase productivity and leverage UCaaS technology for growth. Reach out to your Broadvoice representative, take an online tour of our UCaaS solution or call us at 1-866-600-1007.