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Installation of BYOD Devices

Sipura devices: SPA1000, SPA1001, SPA2000, SPA3000

In order to upgrade your Sipura phone adapter to work with your BroadVoice service, please follow these instructions to make the necessary configuration change(s):

  1. Confirm that the power is plugged into the adapter and delivering power.

  2. Pick up the phone and dial * * * * 7 3 7 3 8 #, the press 1 if asked to confirm.

    • This will push a factory reset of the adapter.  

  3. Hang up the phone.

  4. Be prepared to write down an IP address

  5. Pick up phone again and dial * * * * 1 1 0 # to get the current DHCP provided IP address of the adapter on your network.

  6. In a browser copy and paste the following into the address bar with the IP ADDRESS from step 4 where indicated but without the <<>>:
     
    For the Sipura 1000,1001, and 2000
    http://<<IPADDRESS>>/admin/upgrade?http://provision.broadvoice.com:8080/spa2k-2.0.10e.bin

    For the Sipura 3000
    http://<<IPADDRESS>>/admin/upgrade?http://provision.broadvoice.com:8080/spa3k-2.0.8.bin

  7. The light on the box should blink to indicate an upgrade process. Please do not interrupt the blinking process. It is best to wait a full 3 minutes before picking up the phone again.

  8. The Sipura configuration page will turn white with an option to click on either Basic or Advanced. Once the flashing status light has halted completely and is no longer illuminated, click on Advanced.

  9. Click on the Provisioning tab.

  10. In the Profile Rule field, hi-light and delete any of its contents.

  11. Hi-light, copy and paste the following string into the now empty Profile Rule field:
     
    http://provision.broadvoice.com:8080/$MA.cfg

  12. Scroll to the bottom of the page and click on Submit all Changes.

  13. The screen will turn white with a short message stating “SPA is updating your configuration. Unit may reset” and that the Sipura configuration page will return in 5 seconds.

  14. If the page returns with a request for a User Login and Password, simply click Cancel and return to the Sipura configuration page browser.

  15. Power cycle your Sipura adapter by pulling out the power cord, waiting 10 seconds, and replacing the power cord.

  16. The status light on your Siprua adapter will blink for approximately 15 seconds, please do not interrupt this process by picking up you telephone handset.

  17. When the status light has halted all blinking your adapter should now be fully configured and your phone should now have a dial tone.

Troubleshooting:

If your phone is not receiving dial tone:

  1. Power cycle your Sipura adapter by pulling out the power cord, waiting one minute, and replacing the power cord.
  2. Confirm that the device is receiving IP

    Pick up phone again and dial * * * * 1 1 0 # to get the current DHCP provided IP address of the adapter on your network.

  3. If no IP address is discernable, reboot your entire network including modem, router/switch and the Sipura adapter in that order.
  4. Contact BroadVoice Customer Care.