Installation of the Router & Phone Adapter

WELCOME to BROADVOICE
We are pleased to have you as a new subscriber! This Quick Start Guide is designed to help you install your Router & Phone Adapter and start making calls in a matter of minutes. We’ve also included a simple guide for accessing your voice mail and familiar features like Caller ID, Call Forwarding, and 3-way Conferencing. You can also change your settings and access enhanced features online by logging on to your BroadVoice Account Portal using the user name and password you chose during sign-up.

Troubleshooting and Assistance
If you are experiencing issues with your service, please review these common troubleshooting solutions. If you need additional assistance, our Customer Support Center is available 24 x 7.Please be sure to tell your support agent what troubleshooting solutions you have attempted.

Thank you for choosing BroadVoice!

What’s included:

• Router & Phone Adapter
• Ethernet Cable
• AC Power Adapter

Equipment you will need:

• Broadband Connection: DSL, cable modem, or other high-speed Internet connection
• Router (optional): To share your broadband connection with more than one device. A router is not necessary if you only use one computer.
• Traditional Analog Telephone

To use enhanced features, you will need:

• Computer
• Web Browser: MS Internet Explorer (version 4.x or higher) or Netscape Navigator (version 4.x or higher)

BEFORE YOU BEGIN: If you are using DSL service that requires a User Login and Password entry in order to connect, please review the following information.

1. Power off your DSL or cable modem and computer.
   
   
2. Insert an Ethernet cable into the WAN port. Connect the other end of an Ethernet cable into your DSL or cable modem.
   
   
3. Insert an end of another Ethernet cable into the LAN port. Connect the other end of the Ethernet cable into the Ethernet port on your computer.
   
   
4. Insert the line from your telephone handset into the PHONE 1 port of the Router & Phone Adapter. Connect the other end of the telephone cable to a traditional analog telephone.
   
   
5. Apply power to your DSL or cable modem. Ensure the proper status indicators are lit.
   
   
6. Plug the power adapter into the Router & Phone Adapter. The yellow STAT light will blink for up to one minute. When complete the yellow STAT light and the green light will remain solid.
   
   
7. If you wish, you may power up your computer now. Your computer does not need to be on in order to make calls.
   
   
8. You can now make calls! Pick up the phone receiver and listen for a dial tone.
   If you do not have a dial tone, refer to the troubleshooting portion of this document.

1. Power off your DSL or cable modem, router, and any devices connected to the router.
   
   
2. Insert an Ethernet cable into the WAN port. Connect the other end of the Ethernet cable into your DSL or cable modem.
   
   
3. Insert an end of another Ethernet cable into the LAN port. Connect the other end of the Ethernet cable into the Ethernet port on your router. Connect your PC and all other network devices into the Router & Phone Adapter.
   
   
4. Insert the line from your telephone handset into the PHONE 1 port of the Router & Phone Adapter. Connect the other end of the telephone cable to a traditional analog telephone.
   
   
5. Apply power to DSL or cable modem. Ensure the proper status indicators are lit.
   
   
6. Plug the power adapter into the BroadVoice Telephone Adapter. The yellow stat light will blink for up to one minute. When complete the yellow STAT light and the green light will remain solid.
   
   
7. Apply power to your router. Ensure the proper status indicators are lit. Apply power to devices connected to the Router & Phone Adapter. Your computer(s) do not need to be on in order to make calls.
   
   
8. You can now make calls! Pick up the phone receiver and listen for a dial tone.
   If you do not have a dial tone, refer to the troubleshooting portion of this document.

The BroadVoice Router & Phone Adapter enables you to connect your phones and either one or more computers to your broadband network. When connecting to a single computer, you do not need a router.

BEFORE PROCEEDING: If you are using DSL that requires PPPoE authentication,
please see these important instructions.

Flash Call Transfer: With the first party on the phone, click the flash or hang-up button once, dial the number you wish to transfer the call to, and then dial #. When the dialed party answers, click flash again to connect the two callers and hang up to drop out of the call.

Caller ID Blocking: Turn this service on or off for all calls and then selectively turn it back on or off by dialing *67 before you dial the call.

Anonymous Rejection: Reject calls from anonymous parties who have restricted their identity. Anonymous callers are notified that you will not accept calls from restricted callers. However, this feature does not apply to callers whose numbers are not available.

Cancel Call Waiting: To make an uninterrupted call, you can cancel call waiting by lifting the handset, dialing *70, and dialing your party. When you hang up, call waiting will be on for the next outgoing call.

3-way Conferencing: To initiate 3-way conferencing, dial the first party. When the first party answers, press the flash hook. Then, dial the third party and before or after the add-on party answers, press the flash hook to form a 3-way conference call.

NOTE: Additional features are accessible via your BroadVoice web portal

View Feature Access codes