Installation of the Phone Adapter

WELCOME to BROADVOICE
We are pleased to have you as a new subscriber. This Quick Start Guide is designed to help you install your BroadVoice equipment and start making calls in a matter of minutes! We have also included a simple guide for accessing your voice mail and familiar features like Caller ID, Call Forwarding, and 3-way Conferencing. And remember, you can also change settings and access enhanced features online by logging on to your BroadVoice web portal.

Troubleshooting and Assistance
If you are experiencing issues with your service, please review these common troubleshooting solutions. If you need additional assistance, please contact our Customer Support Center. Please be sure to tell your support agent what troubleshooting solutions you have attempted.

Thank you for choosing BroadVoice!

What’s included:

• BroadVoice Telephone Adapter
• Ethernet Cable
• AC Power Adapter

Equipment you will need:

• Broadband Connection: DSL, cable modem, or other high-speed Internet connection
• Router: To share your broadband connection with more than one device
  (If you don’t already have a router, they are available at most computer and office supply retailers for around $40)
• Traditional Analog Telephone

To use enhanced features, you will need:

• Computer
• Updated Web Browser

Installing the BroadVoice Telephone Adapter:

1. Remove the BroadVoice equipment from the shipping container.
2. Insert the Ethernet cable provided into the LAN port.
   Connect the other end of the Ethernet cable into an open port on your router.
   
   Figure 1: BroadVoice Telephone Adapter
   From left to right: Phone port, Power Connections, ACT and Status Light, LAN Port
   
   
3. Insert the telephone cable into the Phone port of the BroadVoice Telephone Adapter.
4. Connect the other end of the telephone cable to a traditional analog telephone.
5. Insert the appropriate end of the power cord into the BroadVoice Telephone Adapter. Plug the other end into a power outlet or surge protector.
6. The green STATUS Light will blink for up to 1 minute. Once the light stops blinking, you are ready to start making calls!
   
   Figure 2: Network Connections
   
   
   NOTE: The instructions in this Quick Start Guide do not consider all types of connections. For more information and troubleshooting tips, go to www.broadvoice.com
   
   
7. If you need additional assistance, our Customer Support Center is available 24 x 7.

Flash Call Transfer: With the first party on the phone, click the flash or hang-up button once, dial the number you wish to transfer the call to, and then dial #. When the dialed party answers, click flash again to connect the two callers and hang up to drop out of the call.

Caller ID Blocking: Turn this service on or off for all calls and then selectively turn it back on or off by dialing *67 before you dial the call.

Anonymous Rejection: Reject calls from anonymous parties who have restricted their identity. Anonymous callers are notified that you will not accept calls from restricted callers. However, this feature does not apply to callers whose numbers are not available.

Cancel Call Waiting: To make an uninterrupted call, you can cancel call waiting by lifting the handset, dialing *70, and dialing your party. When you hang up, call waiting will be on for the next outgoing call.

3-way Conferencing: To initiate 3-way conferencing, dial the first party. When the first party answers, press the flash hook. Then, dial the third party and before or after the add-on party answers, press the flash hook to form a 3-way conference call.

NOTE: Additional features are accessible via your BroadVoice web portal

View Feature Access codes