Frequently Asked Questions

BroadVoice is the leading provider of high-quality, feature-rich broadband phone services to consumers and businesses. We provide telecommunications service to the continental US, and Canada. Our award winning customer support is based in the United States (not overseas). BroadVoice provides phone service to single-line residential customers all the way to large corporate call centers. Big or small, we have a phone plan to meet your needs.
Sure! With the iPhone and Android Apps, you can now take your BroadVoice VoIP Phone Service with you on the go and never be without access to your home phone number or miss an important call! Enjoy all the benefits of your service at home...away from home!
Sure. BroadVoice fully supports fax.
All you need is a high-speed internet connection (Cable, DSL or Fiber Optic) and a phone. You don't even need a computer. We will send you the BroadVoice adapter via the mail. Just plug it into your router, then plug in your phone, and you're ready to go.
You get tons of hi-tech features that are too numerous to mention here. Go to the features tab and look at each one in detail.
Sure, as long as it's a single line analog touch tone phone.
Sure! We just need to make sure that the phone number is active and is currently being billed in the subscribers name.
Sure! During the sign up process we ask you your address. This is what will be used for 911 emergencies.
BroadVoice uses VoIP Technology. VoIP (Voice over Internet Protocol) takes analog audio signals from your phone and turns them into digital data, and transfers them over the Internet. Not a tech nerd? Don't worry. It will be seamless for you. Just let our technology do the work. Just talk away and enjoy the savings!
Yes! In the US there are more than 32 million VoIP subscribers and growing. It is one of the fastest growing technologies today. Something your current landline phone company doesn't want you to know.
You won't know the difference. In fact, most people forget that they changed to BroadVoice, only to be reminded when they get the reduced bill.
Setting up BroadVoice is fast and easy. First we send you the BroadVoice adapter, next just plug it into your router, then connect any phone, and you're ready to make and receive phone calls.
You can cancel by calling 888-332-8036 option #2 for billing. You can also cancel by fax (818) 301-7465, or by email (billing@broadvoice.com).
Of course. We have many Canadian customers who live in Canada.