Sales

866-714-9232

7:00am – 5:00pm PST (Monday – Friday)

Support

888-325-5875

818-452-5306

Available 24 Hours

Billing & Customer Service

888-325-5875

8:30am – 5:00pm PST (Monday – Friday)

Partner Program

866-634-1394

Shipping Address

Broadvoice

9221 Corbin Ave. Suite 155

Northridge, CA 91324

Support

888-325-5875

818-452-5306

Available 24 Hours

Technical Account Manager (Sandy, UT)

Position Summary:

As part of the Customer Success team, Technical Account Managers serve our Premier clients as well as assist the Customer Success Managers with tasks from Premier clients. Responsibilities include retention of Premier accounts by delivering an unparalleled experience and immediate resolution to our clients’ needs, helping our clients engage with our technology to benefit their business through training and education.

Location: Sandy, UT

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Drive retention of accounts through consistent 5-star service
  • Operate as the direct technical contact for the Customer Success and Loyalty Teams.
  • Conduct Secondary Webinar Product Demonstrations
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Update internal resources and proper documentation
  • Plan and troubleshoot customer voice and data networks
  • Interface with Business Solutions Team Leaders to resolve customer escalations
  • Identify and report any bugs or defects as well as document feature requests that will refine the product
  • Produce knowledge base content and provide continuing instruction to team members
  • Other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • Excellent oral/written communication and customer service skills including a good phone presence
  • Advanced knowledge of VoIP technologies (PBX, SIP, RTP, NAT traversal)
  • Strong understanding of networking, IT, internet and computer concepts/technology
  • Excellent problem-solving skills, organization and project management
  • Ability to prioritize and multi-task, demonstrating accountability and follow-through
  • Ability to work in a team environment and take direction from management and supervisors as well as coach team members
  • A team player with a positive attitude
  • CCNA Certification or equivalent experience
  • Networking Certification or equivalent experience

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

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2019-08-19T22:20:36+00:00