Looking for a
Talkdesk alternative?
Find one that prioritizes ease of use, security, and integration for small and mid-market enterprises?
Here’s what you get with Broadvoice:
- Enterprise-level features with flexible pricing
- Hyper-customizable, scalable technology for the entire CX
- Robust analytics that connect and map your entire customer journey
- An assigned success team that’ll help you from onboarding and throughout the life of your contract
What are you missing by choosing Talkdesk?
Best for
- Small to mid-sized enterprises
- Companies who looking for a plug-and-play solution
- Global companies
- Hybrid or remote work models
- BPOs
Platforms & Packaging
- GoContact CCaaS
- b-hive UCaaS
- b-hive Communicator
- Bubble SMS
Features
- Omnichannel
- AI
- SMS
- CCaaS
- UCaaS
- CX Analytics
- WFM
- Advanced Routing
- Self-Service
- Chat
- Social Media
- Performance Management
- Mobile App
- And more
Integrations
- Salesforce
- Microsoft Dynamics 365
- Microsoft Teams
- Playvox
- Webhooks
- 7,000 apps and integrations through Zapier
Support
- 90-Day Support Program for onboarding
- Named support contact for the life of your contract
- Knowledge base for self-service
- Training and documentation
- 95% CSAT rating
- 100% Uptime SLA
Talkdesk
Best for
- Mid to large enterprises with IT team members dedicated to run the contact center software.
- Global organizations
- Companies needing complex customizations
Platforms & Packaging
- CX Cloud Digital Essentials
Features
- Omnichannel
- AI
- CX Analytics
- Quality Management
- Advanced Routing
- Self-Service
- Chat
- Social Media
- APIs
- Performance Management
- Mobile App
Integrations
- Salesforce
- Kustomer Connector
- Microsoft Dynamics 365
- Microsoft Teams
- ServiceNow
- Slack
- Zendesk
- Zoom
Support
- Knowledge base
- 94% CSAT rating
- 100% Uptime SLA for Experience Clouds
- 99.99% Uptime SLA for CX Cloud, Essentials, Elevate, and Elite
testimonials
See why our customers love b-hive
Simple. Affordable. Reliable.
Set up a contact center in 10 minutes
Build a contact center queue and assign your agents in less than 10 minutes using our cloud-native, omnichannel platform.
Get on Finance’s good side
Understand and predict your software costs (without any hidden fees) while having just one vendor for the entire CX.
Support like you’d expect
Whether you have a single line or an enterprise contact center and back office to support, we’re here to help. Anytime. Anywhere.
Why You Might Be Considering Talkdesk
Talkdesk is a great choice for some companies. Here are a few reasons why you might be considering them for your contact center.
Customer Growth
Steady stream of new customers on their docket.
Enterprise Accounts
Comfortable selling into centers with thousands of agents
Prepackaged Offers
Industry packages for key verticals keep things simple
Wide Ecosystem
Supports several integrations for CRMs, Helpdesks, etc.
Why Consider a Talkdesk Alternative?
While Talkdesk has several strengths, there are a few things to know before you sign a contract.
General Support
Some report challenges working with the company’s support team.
Relies on IT
You’ll need a high skill level for platform implementation and upkeep.
Tons of Add-Ons
A heavy reliance on add-ons makes budget management a headache.
Limited Channels
Chat, SMS, and email are only included in mid-range pricing plans and up.
