Do you love technology and helping people? If you do, we are looking for you! Broadvoice has been recognized by Deloitte Technology Fast 500 and Inc. 5000 Fastest Growing Private Companies from 2011 through 2015. We are a unique blend of talent and technology seeking Technical Support Representatives to join our team. As a growing company we value individuals and rely on them to take us to the next level
Location: Northridge, CA
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Resolve Customer Service and Technical Support issues via phone calls and emails
- Assist customers with Internet and phone service-related issues by performing basic problem solving and walking clients through necessary troubleshooting steps.
- Educate customers as it pertains to using email, surfing the web and connecting to the Internet.
- Provide an amazing experience for clients by providing excellent customer service
Minimum Qualifications (Knowledge, Skills, and Abilities)
- A desire to excel and accomplish goals
- Team player with a good attitude
- Interest in computers and networking
- Strong customer service and communication skills, 2+ years of customer service experience preferred
- Understanding of basic networking.
- Understanding of Microsoft Outlook 2013-16.
- Understanding of all Windows operating systems including Windows Vista/7/8/10
- Understanding of Mac OS X.
- IT, Technical Support experience or equivalent education in related fields.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.