7:00am – 5:00pm PST (Monday – Friday)




Available 24 Hours

Billing & Customer Service


8:30am – 5:00pm PST (Monday – Friday)

Partner Program


Shipping Address


9221 Corbin Ave. Suite 155

Northridge, CA 91324




Available 24 Hours

Product UX Designer (Northridge, CA)

Position Summary:

The Product UX designer plays a key role in business outcomes through designing and improving the experience that customers have with Broadvoice’s products and services. Successful candidates will own and execute on the specific deliverables related to user experience resulting in greater SaaS (software as a service) adoption across touch points, growth, revenue and retention. You will translate business strategies into design opportunities while measuring impact and innovating or iterating on opportunities for improvement. You need to be agile and willing to work in a constantly evolving environment and understand when to shift focus based on business need.

Location: Northridge, CA

Essential Duties and Responsibilities

  • The essential functions include, but are not limited to the following:
  • Conceive user experience and interfaces that drive millions of calls, chats, text messages & web hits
  • Deliver amazing experiences for customers who depend on our systems daily
  • Conduct customer research, usability research, competitive analyses to inform the UX strategy and design
  • Develop a data-driven Product UX strategy across the product lines to drive customer delight, ease of use, customer engagement, etc.
  • Work with our Product Team and software developers to design and implement new, attractive and consistent designs across all our products
  • Take sketches, wireframes or user flows and translate them into well-crafted designs
  • Collaborate with team members to give, receive, and apply appropriate feedback
  • Research new designs to improve the customer experience

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • Minimum 3 years industry experience
  • Bachelor’s degree in a related discipline or equivalent work experience
  • Excellent written and verbal communication skills
  • Well organized, with the ability to prioritize tasks and manage time effectively
  • Must thrive in a results-oriented, collaborative environment
  • Comfortable with self-direction and a team player
  • Passion for creating elegant and useful interfaces
  • Ability to solve problems creatively and effectively
  • Ability to successfully collaborate with several different groups and stakeholders
  • Knowledge of mobile and web UI standards and best practices
  • Experience using tools such as Photoshop, Sketch, Illustrator, etc.
  • SaaS experience is a plus
  • Knowledge of CSS, Java Script and HTML a plus


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities

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