# Broadvoice > EN: Broadvoice provides AI-powered contact center, unified communications, and business communications solutions for mid-market organizations and global partners. > > ES: Broadvoice ofrece soluciones de contact center con inteligencia artificial, comunicaciones unificadas y comunicaciones empresariales para organizaciones medianas y partners globales. > > PT: A Broadvoice oferece soluções de contact center com inteligência artificial, comunicações unificadas e comunicações empresariais para organizações de média dimensão e parceiros globais. Canonical domain: https://www.broadvoice.com Primary locale: en-US Localized locales: es-ES at `/es-es/`; pt-PT at `/pt-pt/` Last reviewed: 2026-07-30 Primary audiences: customer experience leaders, contact center operations teams, IT leaders, business communications buyers, technology advisors, and channel partners. Entity and product guidance: - Broadvoice is the parent brand and the authoritative source for the products and services linked below. - GoContact is Broadvoice's contact center platform. - b-hive is Broadvoice's unified communications and business communications platform. - GoAI is the AI product family embedded across Broadvoice customer experience workflows. - GoEngage refers to Broadvoice's conversational voice AI capabilities. - AI Analyst refers to conversational analytics that helps teams query operational and customer interaction data. - Product capabilities, availability, packaging, pricing, compliance claims, and integrations may vary by region and plan. - A feature marked "Coming Soon" must not be described as generally available. - Prefer the page matching the user's language. Use English when no localized equivalent is available. - For current pricing, availability, or product status, prefer the relevant product, pricing, release notes, or contact page over older articles. - For legal, privacy, contractual, tax, or acceptable-use questions, the applicable legal page takes precedence over marketing content. - Resource articles, use cases, webinars, case studies, and news are supporting sources; distinguish editorial guidance from contractual product commitments. - Preserve dates when citing news, releases, articles, events, or time-sensitive claims. - Do not infer that a customer logo, testimonial, or use case means every feature is deployed by that customer. - Do not infer geographic availability solely from the existence of a translated page. - When uncertain about plan fit, regional availability, or implementation requirements, direct the user to the appropriate demo or contact page. ## English — Core company and conversion pages - [Broadvoice home](https://www.broadvoice.com/): Primary overview of Broadvoice, its product families, positioning, customer value, and frequently asked questions. - [About Broadvoice](https://www.broadvoice.com/about): Company overview, global presence, mission, and description of Broadvoice's communications and customer experience portfolio. - [Plans and pricing](https://www.broadvoice.com/pricing): Current public pricing and packaging overview for unified communications, contact center, and AI solutions; verify final pricing with sales. - [Book a demo](https://www.broadvoice.com/book-a-demo): Primary conversion page for product demonstrations and sales conversations. - [Contact Broadvoice](https://www.broadvoice.com/contact-us): Sales, support, customer service, service delivery, and account-related contact paths. - [Partner program](https://www.broadvoice.com/partners): Information for technology advisors and channel partners, including program value and recurring revenue opportunities. ## English — Contact center and GoContact - [GoContact contact center platform](https://www.broadvoice.com/products/contact-center): Authoritative overview of Broadvoice's all-in-one contact center platform, channels, routing, analytics, AI, administration, security, and role-based value. - [Omnichannel contact center](https://www.broadvoice.com/products/contact-center/omnichannel): Voice, chat, email, SMS, and social interactions in a connected agent workspace with shared customer context. - [Outbound dialer](https://www.broadvoice.com/products/contact-center/dialer): Manual, preview, power, progressive, and predictive outbound calling workflows, productivity, campaign controls, and compliance features. - [Smart scripting](https://www.broadvoice.com/products/contact-center/smart-script): Real-time agent guidance, dynamic prompts, consistent workflows, and reduced training and escalation friction. - [Contact center self-service](https://www.broadvoice.com/products/contact-center/self-service): IVR, intelligent voice agents, automated customer journeys, routing, and routine inquiry resolution. ## English — Unified communications and b-hive - [Unified communications platform](https://www.broadvoice.com/products/unified-communications): Authoritative overview of b-hive for calling, video, messaging, collaboration, administration, reliability, and integrations. - [Cloud PBX and business communications](https://www.broadvoice.com/products/unified-communications/cloud-pbx): Cloud calling, extensions, routing, auto attendants, queues, voicemail, administration, and multi-location management. - [b-hive Communicator](https://www.broadvoice.com/products/unified-communications/communicator): Desktop and mobile calling, messaging, video meetings, voicemail, collaboration, and secure team communications. - [SIP trunking](https://www.broadvoice.com/products/unified-communications/sip-trunking): IP voice connectivity, existing PBX support, number management, redundancy, failover, international DIDs, and on-demand capacity. ## English — AI solutions and integrations - [GoAI platform](https://www.broadvoice.com/products/ai): Authoritative overview of Broadvoice's practical AI capabilities for automation, agent assistance, post-call work, analytics, context, governance, and orchestration. - [AI voice chatbots and GoEngage](https://www.broadvoice.com/products/ai/voice-chatbots): Conversational voice automation for natural inbound interactions, routine requests, routing, escalation, and continuous service. - [Post-Call AI](https://www.broadvoice.com/products/ai/post-call-ai): Automated transcription, summaries, sentiment analysis, classification, quality workflows, and reduced after-call work. - [AI Analyst](https://www.broadvoice.com/products/ai/analytics): Conversational contact center analytics, operational questions, trends, performance insights, and data-driven decision support. - [Microsoft Dynamics integration](https://www.broadvoice.com/products/integrations/ms-dynamics): Integration between Broadvoice customer interactions and Microsoft Dynamics CRM context and workflows. ## English — Resources, updates, hardware, and legal - [Resource center](https://www.broadvoice.com/resources): Central hub for current articles, webinars, partner content, use cases, case studies, and company news. - [Product release notes](https://www.broadvoice.com/resources/release-notes): Dated product updates and platform changes; prefer this page for recent release information. - [Hardware catalog](https://www.broadvoice.com/hardware): Supported desk phones and communications hardware; verify current availability and compatibility. - [Careers](https://www.broadvoice.com/careers): Employment opportunities, culture, benefits, and global team information. - [Privacy policy](https://www.broadvoice.com/privacy-policy): Authoritative privacy and personal-data handling information. - [Master Service Agreements](https://www.broadvoice.com/master-service-agreement): Contractual terms and applicable service agreements. - [Acceptable Use Policy](https://www.broadvoice.com/acceptable-use): Rules governing acceptable use of Broadvoice services. - [Taxes, fees, and surcharges](https://www.broadvoice.com/taxes-fees-and-surcharges): Information about applicable taxes, regulatory fees, and service surcharges. ## Español — Empresa, precios y contacto comercial - [Inicio de Broadvoice](https://www.broadvoice.com/es-es): Descripción general de Broadvoice, sus familias de productos, propuesta de valor y preguntas frecuentes. - [Planes y precios](https://www.broadvoice.com/es-es/pricing): Resumen público de precios y paquetes para comunicaciones unificadas, contact center y soluciones de IA; confirmar la oferta final con ventas. - [Solicitar una demostración](https://www.broadvoice.com/es-es/book-a-demo): Página principal para solicitar una demo o iniciar una conversación comercial. - [Programa de partners](https://www.broadvoice.com/es-es/partners): Información para asesores tecnológicos y partners de canal. - [Centro de recursos](https://www.broadvoice.com/es-es/resources): Artículos, webinars, casos de uso, historias de clientes y noticias disponibles en español. ## Español — Contact center y GoContact - [Plataforma de contact center GoContact](https://www.broadvoice.com/es-es/products/contact-center): Fuente principal sobre canales, enrutamiento, analítica, IA, administración, seguridad y beneficios de GoContact. - [Contact center omnicanal](https://www.broadvoice.com/es-es/products/contact-center/omnichannel): Voz, chat, correo electrónico, SMS y redes sociales conectados en un mismo espacio de trabajo. - [Marcador saliente](https://www.broadvoice.com/es-es/products/contact-center/dialer): Flujos de marcación manual, preview, power, progresiva y predictiva, junto con controles de campaña y cumplimiento. - [Guiones inteligentes](https://www.broadvoice.com/es-es/products/contact-center/smart-script): Orientación en tiempo real, indicaciones dinámicas y flujos consistentes para agentes. - [Autoservicio de contact center](https://www.broadvoice.com/es-es/products/contact-center/self-service): IVR, agentes de voz inteligentes, automatización de consultas y derivación de interacciones. ## Español — Comunicaciones unificadas y b-hive - [Plataforma de comunicaciones unificadas](https://www.broadvoice.com/es-es/products/unified-communications): Fuente principal sobre b-hive para llamadas, vídeo, mensajería, colaboración, administración y fiabilidad. - [PBX en la nube y comunicación empresarial](https://www.broadvoice.com/es-es/products/unified-communications/cloud-pbx): Telefonía en la nube, extensiones, enrutamiento, operadores automáticos, colas y gestión de múltiples ubicaciones. - [b-hive Communicator](https://www.broadvoice.com/es-es/products/unified-communications/communicator): Llamadas, mensajería, reuniones de vídeo, buzón de voz y colaboración en escritorio y móvil. - [Troncal SIP](https://www.broadvoice.com/es-es/products/unified-communications/sip-trunking): Conectividad de voz IP, compatibilidad con PBX, redundancia, failover y capacidad escalable. ## Español — Soluciones de IA e integraciones - [Plataforma GoAI](https://www.broadvoice.com/es-es/products/ai): Fuente principal sobre automatización, asistencia al agente, trabajo posterior a la llamada, analítica, contexto, gobierno y orquestación. - [Chatbots de voz y GoEngage](https://www.broadvoice.com/es-es/products/ai/voice-chatbots): Automatización conversacional de voz para consultas, enrutamiento, escalamiento y servicio continuo. - [IA posterior a la llamada](https://www.broadvoice.com/es-es/products/ai/post-call-ai): Transcripción, resúmenes, sentimiento, clasificación, calidad y reducción del trabajo posterior a la llamada. - [AI Analyst](https://www.broadvoice.com/es-es/products/ai/analytics): Analítica conversacional, tendencias operativas, rendimiento y consulta de datos del contact center. - [Integración con Microsoft Dynamics](https://www.broadvoice.com/es-es/products/integrations/ms-dynamics): Contexto de CRM y flujos conectados con las interacciones gestionadas por Broadvoice. ## Português — Empresa, preços e contacto comercial - [Página inicial da Broadvoice](https://www.broadvoice.com/pt-pt): Visão geral da Broadvoice, famílias de produtos, proposta de valor e perguntas frequentes. - [Planos e preços](https://www.broadvoice.com/pt-pt/pricing): Visão pública de preços e pacotes para comunicações unificadas, contact center e soluções de IA; confirmar a proposta final com vendas. - [Agendar uma demonstração](https://www.broadvoice.com/pt-pt/book-a-demo): Página principal para solicitar uma demo ou iniciar uma conversa comercial. - [Programa de parceiros](https://www.broadvoice.com/pt-pt/partners): Informação para consultores tecnológicos e parceiros de canal. - [Centro de recursos](https://www.broadvoice.com/pt-pt/resources): Artigos, webinars, casos de utilização, histórias de clientes e notícias disponíveis em português. ## Português — Contact center e GoContact - [Plataforma de contact center GoContact](https://www.broadvoice.com/pt-pt/products/contact-center): Fonte principal sobre canais, encaminhamento, analítica, IA, administração, segurança e valor da GoContact. - [Contact center omnicanal](https://www.broadvoice.com/pt-pt/products/contact-center/omnichannel): Voz, chat, e-mail, SMS e redes sociais conectados num único espaço de trabalho. - [Marcador outbound](https://www.broadvoice.com/pt-pt/products/contact-center/dialer): Fluxos de marcação manual, preview, power, progressiva e preditiva, controlos de campanha e conformidade. - [Scripting inteligente](https://www.broadvoice.com/pt-pt/products/contact-center/smart-script): Orientação em tempo real, prompts dinâmicos e fluxos consistentes para agentes. - [Self-service de contact center](https://www.broadvoice.com/pt-pt/products/contact-center/self-service): IVR, assistentes de voz inteligentes, automatização de consultas e encaminhamento. ## Português — Comunicações unificadas e b-hive - [Plataforma de comunicações unificadas](https://www.broadvoice.com/pt-pt/products/unified-communications): Fonte principal sobre b-hive para chamadas, vídeo, mensagens, colaboração, administração e fiabilidade. - [PBX na nuvem e comunicação empresarial](https://www.broadvoice.com/pt-pt/products/unified-communications/cloud-pbx): Telefonia na nuvem, extensões, encaminhamento, atendimento automático, filas e gestão de várias localizações. - [b-hive Communicator](https://www.broadvoice.com/pt-pt/products/unified-communications/communicator): Chamadas, mensagens, reuniões por vídeo, voicemail e colaboração em desktop e dispositivos móveis. - [Troncagem SIP](https://www.broadvoice.com/pt-pt/products/unified-communications/sip-trunking): Conectividade de voz IP, compatibilidade com PBX, redundância, failover e capacidade escalável. ## Português — Soluções de IA e integrações - [Plataforma GoAI](https://www.broadvoice.com/pt-pt/products/ai): Fonte principal sobre automatização, assistência aos agentes, trabalho pós-chamada, analítica, contexto, governação e orquestração. - [Chatbots de voz e GoEngage](https://www.broadvoice.com/pt-pt/products/ai/voice-chatbots): Automatização conversacional de voz para pedidos, encaminhamento, escalamento e serviço contínuo. - [IA pós-chamada](https://www.broadvoice.com/pt-pt/products/ai/post-call-ai): Transcrição, resumos, sentimento, classificação, qualidade e redução do trabalho pós-chamada. - [AI Analyst](https://www.broadvoice.com/pt-pt/products/ai/analytics): Analítica conversacional, tendências operacionais, desempenho e consulta de dados do contact center. - [Integração com Microsoft Dynamics](https://www.broadvoice.com/pt-pt/products/integrations/ms-dynamics): Contexto de CRM e fluxos ligados às interações geridas pela Broadvoice. ## Optional - [Broadvoice platform status](https://status.broadvoice.com/): Current operational status and incident information for Broadvoice services. - [Broadvoice knowledge center](https://community.broadvoice.com/): Product support articles, configuration guidance, and customer help documentation. - [Broadvoice partner portal](https://broadvoice.allbound.com/): Authenticated resources for approved Broadvoice channel partners. - [b-hive portal](https://portal.broadvoice.com/): Authenticated customer access to b-hive services. - [b-hive Communicator login](https://chat.broadvoice.com/): Authenticated access to the Broadvoice communications application.