Finally, an omnichannel contact center built for small and mid-market sized businesses.
GoContact is easy to use, easy to manage, and easy to afford.
Designed for users, not IT.
GoContact is a cloud based contact center as a service (CCaaS) solution that eliminates the barriers between people and technology. GoContact is simple to use yet powerful enough to deliver the personalized and optimized experiences today’s customers expect.
Easy to Use
Easy to Manage
Easy to Afford
Personalize and optimize customer interactions.
Connect with your customers on any or all channels.
- Communicate via voice, email, or chat, or integrate with Facebook and WhatsApp.
- Keep the context of your conversations from one channel to another.
- Use a single reporting interface to access analytics across all channels.
Easily customize your contact center.
- Build inbound campaign queues and assign agents in less than 10 minutes using the platform’s drag-and-drop interface.
- Adjust parametric settings such as changing a campaign, revising opening hours, launching a new promotion, adjusting a script, or editing an IVR.
Boost agent productivity with automated dialing.
Improve your contact ratios and increase sales with an intelligent and powerful dialer.
- Forgo manual dialing to increase the speed of outbound campaigns.
- Streamline database management to keep contacts current and organized.
- Pre-visualize a contact before calling using Power Preview.
Improve customer service with customized scripts.
- Enable non-technical staff to create, configure, and activate scripts.
- Insert dynamic fields for data, checkboxes, and file uploads.
- Ensure consistent inbound and outbound interactions.
See why businesses love GoContact.
"Whether it's remote users or different office hours, the b-hive platform gives us the features and flexibility to meet the needs of each location."
"Broadvoice offers reliable, flexible phone service with excellent customer service."
"Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute."
Ready to take your contact center to the cloud?
Want to explore the features and functionalities?
View the flyer for GoContact Cloud Contact Center.
View the flyer for GoContact Agent Assist.
View the flyer for GoContact Dialer.