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GOCONTACT

Finally, an omnichannel contact center built for small and mid-market sized businesses.

GoContact is easy to use, easy to manage, and easy to afford.

Designed for users, not IT.

GoContact is a cloud based contact center as a service (CCaaS) solution that eliminates the barriers between people and technology. GoContact is simple to use yet powerful enough to deliver the personalized and optimized experiences today’s customers expect.

Easy to Use

Handle customer calls, chats, emails, and social media interactions within the same browser.

Easy to Manage

Create campaigns using a low-code, drag-and-drop interface. No coding or scripting is required.

Easy to Afford

Custom plans and flexible pricing ensure your plan is customized to fit your budget. We offer optional surge licensing, concurrent seat licenses, and IVR add-ons.

Personalize and optimize customer interactions.

Connect with your customers on any or all channels.

Consolidate your customer interactions on one omnichannel platform.
  • Communicate via voice, email, or chat, or integrate with Facebook and WhatsApp.
  • Keep the context of your conversations from one channel to another.
  • Use a single reporting interface to access analytics across all channels.

Easily customize your contact center.

Leverage GoContact’s cloud based, low-code architecture for rapid deployment and customization without taxing your internal IT resources.
  • Build inbound campaign queues and assign agents in less than 10 minutes using the platform’s drag-and-drop interface.
  • Adjust parametric settings such as changing a campaign, revising opening hours, launching a new promotion, adjusting a script, or editing an IVR.

Boost agent productivity with automated dialing.

Improve your contact ratios and increase sales with an intelligent and powerful dialer.

  • Forgo manual dialing to increase the speed of outbound campaigns.
  • Streamline database management to keep contacts current and organized.
  • Pre-visualize a contact before calling using Power Preview.

Improve customer service with customized scripts.

Tap into GoContact’s built-in Agent Assist advanced script-building system to guide agent-customer conversations.
  • Enable non-technical staff to create, configure, and activate scripts.
  • Insert dynamic fields for data, checkboxes, and file uploads.
  • Ensure consistent inbound and outbound interactions.

Enterprise-level features.

Easy Deployment

Easy Deployment

Enjoy easy virtual deployment — no software or hardware is required.
Cloud Access

Cloud Access

Access contact center functionality from anywhere at any time.
Omnichannel

Omnichannel

Communicate with customers via voice, chat, email, and social media channels.
Real-Time Analytics

Real-Time Analytics

Assess performance metrics with instant reports on inbound, outbound, and agent activity.
Agent Assist

Agent Assist

Create and modify dynamic contact scripts with total autonomy.
Auto Dialer

Auto Dialer

Automate call dialing to maximize contacts per hour and reduce call duration.
Surge Licensing

Surge Licensing

Scale seat licenses up or down with surge licensing for truly metered pricing.
Social Media

Social Media

Connect to Facebook and other social channels to support agent interactions.
Queue Call-Back

Queue Call-Back

Let customers opt in for a return call without losing their place in the queue.
Quality Control

Quality Control

Assess the quality of agent performance with call monitoring and recording.
Call Routing

Call Routing

Route calls by queue, day, time, and agent skills to streamline responses.
CSAT Surveys

CSAT Surveys

Conduct satisfaction surveys to measure the quality of your service.
Testimonials

See why businesses love GoContact.

Whether it's remote users or different office hours, the b-hive platform gives us the features and flexibility to meet the needs of each location.

Brett Porter
President & COO, Summit Management Services, Inc.

Broadvoice offers reliable, flexible phone service with excellent customer service.

Nicole Cartwright
Executive Director, Tahoe Resource Conservation District

Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute.

Robert Reeder
CIO & VP of Technology, Henley Enterprises

Ready to take your contact center to the cloud?

Learn more about the GoContact Cloud Contact Center solution built for small and mid-market sized businesses.

Want to explore the features and functionalities?

See below for more resources, or reach out for a personal demonstration.
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Overview

View the flyer for GoContact Cloud Contact Center.

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Agent Assist

View the flyer for GoContact Agent Assist.

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Dialer

View the flyer for GoContact Dialer.