GOCONTACT
Finally, an omnichannel contact center built for small and mid-market sized businesses.
GoContact is easy to use, easy to manage, and easy to afford.

Designed for users, not IT.
GoContact is a cloud based contact center as a service (CCaaS) solution that eliminates the barriers between people and technology. GoContact is simple to use yet powerful enough to deliver the personalized and optimized experiences today’s customers expect.

Easy to Use
Handle customer calls, chats, emails, and social media interactions within the same browser.

Easy to Manage
Create campaigns using a low-code, drag-and-drop interface. No coding or scripting is required.

Easy to Afford
Custom plans and flexible pricing ensure your plan is customized to fit your budget. We offer optional surge licensing, concurrent seat licenses, and IVR add-ons.
Personalize and optimize customer interactions.

Connect with your customers on any or all channels.
Consolidate your customer interactions on one omnichannel platform.
- Communicate via voice, email, or chat, or integrate with Facebook and WhatsApp.
- Keep the context of your conversations from one channel to another.
- Use a single reporting interface to access analytics across all channels.
Easily customize your contact center.
Leverage GoContact’s cloud based, low-code architecture for rapid deployment and customization without taxing your internal IT resources.
- Build inbound campaign queues and assign agents in less than 10 minutes using the platform’s drag-and-drop interface.
- Adjust parametric settings such as changing a campaign, revising opening hours, launching a new promotion, adjusting a script, or editing an IVR.


Boost agent productivity with automated dialing.
Improve your contact ratios and increase sales with an intelligent and powerful dialer.
- Forgo manual dialing to increase the speed of outbound campaigns.
- Streamline database management to keep contacts current and organized.
- Pre-visualize a contact before calling using Power Preview.
Improve customer service with customized scripts.
Tap into GoContact’s built-in Agent Assist advanced script-building system to guide agent-customer conversations.
- Enable non-technical staff to create, configure, and activate scripts.
- Insert dynamic fields for data, checkboxes, and file uploads.
- Ensure consistent inbound and outbound interactions.

Enterprise-level features.
Testimonials
See why businesses love GoContact.
Ready to take your contact center to the cloud?
Learn more about the GoContact Cloud Contact Center solution built for small and mid-market sized businesses.
Want to explore the features and functionalities?
See below for more resources, or reach out for a personal demonstration.
Overview
View the flyer for GoContact Cloud Contact Center.
Agent Assist
View the flyer for GoContact Agent Assist.
Dialer
View the flyer for GoContact Dialer.