Looking for a
Five9 alternative
that prioritizes ease of use, security, and integration for small and mid-market enterprises?
Here’s what you get with Broadvoice:
- Enterprise-level features with flexible pricing
- Hyper-customizable, scalable technology for the entire CX
- Robust analytics that connect and map your entire customer journey
- An assigned success team that’ll help you from onboarding and throughout the life of your contract
What are you missing by choosing Five9?
Best for
- Small to mid-sized enterprises
- Companies looking for an easy-to-adopt solution
- Global companies
- Hybrid or remote work models
- BPOs
Platforms & Packaging
- GoContact CCaaS
- b-hive UCaaS
- b-hive Communicator
- Bubble SMS
Features
- Omnichannel
- AI
- SMS
- CCaaS
- UCaaS
- CX Analytics
- WFM
- Advanced Routing
- Self-Service
- Chat
- Social Media
- Performance Management
- Mobile App
- And more
Integrations
- Salesforce
- Microsoft Dynamics 365
- Microsoft Teams
- Community WFM
- Webhooks
- 7,000 apps and integrations through Zapier
Support
- 90-Day Support Program for onboarding
- Named support contact for the life of your contract
- Knowledge base for self-service
- Training and documentation
- 95% CSAT rating
- 100% Uptime SLA
Five9
Best for
- Mid-sized to large enterprises
- Hybrid work models
- Companies with IT team members dedicated to contact center software
Platforms & Packaging
- Digital
- Core
- Premium
- Optimum
Features
- Omnichannel
- AI
- SMS
- CCaaS
- UC
- Integrations
- Analytics
- WFM
- Advanced Routing
- Self-Service
- Chat
- Social Media
- Performance Management
- Workforce Engagement
- Workflow Automations
Integrations
- 600 prebuilt apps and integrations
Support
- Tiered support levels
- Knowledge base for self-service
testimonials
See why our customers love b-hive
Simple. Affordable. Reliable.
Set up a contact center in 10 minutes
Build a contact center queue and assign your agents in less than 10 minutes using our cloud-native, omnichannel platform.
Get on Finance’s good side
Understand and predict your software costs (without any hidden fees) while having just one vendor for the entire CX.
Support like you’d expect
Whether you have a single line or an enterprise contact center and back office to support, we’re here to help. Anytime. Anywhere.
Why you might consider Five9.
Five9 can be a great choice for some companies. But they’re not a fit for every customer. Here are a few reasons you might consider them for your contact center.
Large Provider
They’re one of the largest CCaaS providers on the market.
Strong AI
AI is a core strength with their own live agent assist and chatbots.
Omnichannel Functionality
Users can easily move from channel to channel.
True Cloud-Based
There’s no hardware needed for the CCaaS platform.
Why Should You Look at a Five9 Alternative?
While Five9 has several strengths, there are a few things to know before you sign a contract.
Hefty Price Tag
They’re one of the most expensive providers.
No UCaaS
Users can’t track the full customer journey.
Limited Availability
They have limited global availability and reliability.
Separate Install Fees
Pricing is confusing and can be done by the company or a partner.
