b-hive-features 2018-05-31T23:09:02+00:00
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These optional features are applied at the account level and provide additional functionality that may be critical for some businesses. Customers are welcome to purchase one or more of the additional add-on features as desired.

INCLUDED FEATURES METERED STANDARD PROFESSIONAL
Call Catch
Call Forward Busy Line
Call Forward Don’t Answer
Call Forwarding
Call Forwarding Whisper
Call Hold
Call Log
Call Park
Call Recording
Call Transfer
Call Waiting
Communicator Coming soon
Conditional Call Catch
Do Not Disturb
Forwarding
METERED STANDARD PROFESSIONAL
Forwarding Whisper
Find Me Follow Me
Global Extension Plan
Hot Desking or Hoteling*
Intercom
Local DID
Mobile iPhone & Android App
Multiple Devices/Extension
One Number
Paging
Portal
SMS $0.01/message
Sound Manager
Unlimited Domestic Calling $0.029/minute
Virtual Fax
METERED STANDARD PROFESSIONAL

Additional Administrative Controls

Activation Codes*
Block Numbers
Contact Book
Extension Maps
Phone Auto Provisioning
Announcement Groups
Business Hours
Dashboard | Traffic
Music on Hold
Ringtones
Billing Management
Caller ID Prepend
Dial by Name Directory
Outbound Call Tagging with Reporting
Shared or Split Locations

FEATURE DEFINITIONS

Enables admins to see a list of all the phones on the portal, and the provisioning URL associated with it. This makes it easier for an admin to make a move/add/change to their existing users and bring a phone back online if a change was made.

Create announcements for callers, for example “All calls are being recorded,” before transferring the call to its destination.

An admin can see and update the payment method on file, and view invoices, with an option to download PDF copies.

Admins can block unwanted inbound calls.

Admins can set the forwarding rules based on business hours.

A user can determine where to send calls if they don’t answer the phone. They can choose to send it to their business voicemail, personal voice menu (auto attendant) or forward to another destination.

Enables a user to redirect incoming calls to a specified phone number when the line is busy or set to Do Not Disturb.

Enables a user to redirect incoming calls to a specified phone number if the phone is not answered within a certain number of rings.

Enables a user to place an existing call on hold for an extended period and then retrieve the call.

Enables users to view their call history.

Allows a user to answer a call and park it for another user to pick up. The keycode is set by the admin as either a line key or the call park extension.

Call recording may be enabled on professional seats, allowing end users and admins the ability to listen and download specific calls. Each seat comes with 500MB storage, which is aggregated at the account level, meaning the more seats a customer has, the more storage they have.

Only visible on the phone. The account admin has the ability to change whether calls are blind transferred or warm transferred.

The account admin can enable call waiting on the portal. There is an audio indicator that plays on the phone when a user has another call. Most phones allow a visual indicator, too.

Prepend an inbound toll-free number with a name so that inbound toll free, contact center, ring groups and/or domestic numbers display an identifier for the inbound call.

Coming soon. This WebRTC softphone client will include presence, chat, SMS and calling functionality.

Allows users to forward calls from their cell phone into the b-hive cloud PBX.

A contact book is a directory, which includes your company directory and may also include frequently called numbers and may be uploaded via CSV.

Enables the admin to see all call traffic for a specific date range.

This menu allows inbound callers to reach end users by the first three letters or either a first or last name.

Do Not Disturb is a phone feature. When enabled, the phone will not ring.

Allows admins to organize users and features by extension type and easily add new users to a specific group or menu in an organized manner.

Allows the user to choose how to hand off calls based on their busy, available and away status.

The admin can forward specific DIDs to specific numbers, like an answering service, 800 numbers, an ex-employee DID to a supervisor, as failover destinations and options within an auto attendant.

Audio that plays in the ear of the person picking up the phone, letting the caller know where the call is coming from. Example: direct call versus a call to a sales queue.

Broadvoice offers unlimited usage to 60 countries and 29 mobile destinations listed on broadvoice.com/global. If the country you want to call is not on the plan, we offer great international rates to almost every country in the world. Users may use the interactive tool at broadvoice.com/global to find the rates to the countries you call most often.

This feature allows a user to login and temporarily use a phone. Ideal for call centers where multiple users share a workstation, or a visitor’s office for travelling employees.

Intercom enables a user to page a specific person in the office through their speakerphone; it then opens the intercom for a two-way conversation.

Standard and Professional seats include a local DID.

The mobile app allows users to make and receive calls from their mobile device as if they are calling from their desk phone. Call recording, text, SMS and more are enabled on the device according to the user’s configuration.

One person can have multiple phones associated with the same extension, i.e. a bathroom phone in an executive office.

This music is played anytime a caller is placed on hold. Admins can upload different music for different groups, Contact Center, etc. or the same music/message can be used across the entire company. There are two types of music on hold within b-hive, system-based and custom. The system-based music on hold loops in the background of the system and callers when placed on hold will hear the hold music in its then current position. The custom music on hold does not loop and returns to the beginning of the custom recording every time a caller is placed on hold.

Allows for a specific DID to receive calls, faxes and text messages. The text message is delivered to the email address designated to that number.

Like account codes, admins can set up codes for multiple use cases. These codes are required if the feature is enabled on specific end user devices. Reports include the tag, the call duration and number of calls. This report does not show the specific number called.

The account admin can create a paging group and assign it to an extension. The page will announce over the speaker phones within the group. This is a one-way announcement, whereas intercom is two-way.

Available if an admin needs to provision a phone. This is useful when an admin needs to change a user’s name, if the phone gets unplugged and needs to be reset, to name a few.

Administrators have access to contact center, reports, and settings, including ring strategies and user settings. Users have access to their personal voicemails, faxes, messages, team, contract centers, reports, and presence settings.

The admin can set up different ring tones for internal or external calls along with specific contact centers (i.e. billing or technical support) and groups.

Shared locations can transfer calls between two locations and dial extensions; split locations cannot. For companies that want to separate or merge their businesses, they can do so in the portal. This does not impact billing or payment.

Allows users to send and receive text messages through their email.

Upload audio to the portal, use text to speech, voice recording, or email. Users can utilize this to set up their voicemail.

Outbound minutes include 48 domestic U.S., Hawaii and Canada. All other rates are available in the customer portal.

Enables users to send and receive faxes from the portal and email. Includes 500 pages. Each additional page is $0.05 per page.

Voicemails are sent to both phone and email, with Caller ID info and voicemail audio. Each box comes with 500MB of storage which is aggregated at the account level, meaning the more seats a customer has the more storage they have.

Virtual Call Center

This is an optional feature applied to individual users, providing added functionality that may be critical to some users.

Manages incoming calls and handles them based on the number called and an associated database of handling instructions. The ACD provides Caller ID.

Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in first in, first out order until agents become available.

Call recording enables businesses to record and store calls for later analysis. Customers may purchase additional storage a la carte. Storage is aggregated at the account level, meaning the more seats a customer has, the more storage they have.

A supervisor can silently monitor a two-party call made by or answered by an agent on a conversation with an external party. No audible sound would alert the agent or the customer that the conversation is being monitored.

A supervisor silently monitoring a call between an agent and a customer can privately speak to the agent, without the customer hearing the discussion. This is one-directional audio from supervisor to agent. The customer will not hear the whisper. Both supervisor and agent can hear the customer.

A supervisor who is silently monitoring a call may enter a conference bridge, joining what then becomes a full three-way conference call, where all three parties can hear each other.

Managers get updates by text or email when agents miss a call or log out.

Customers can set up call routing based on time of day, weekends and holidays.

Optional Add on Features

These optional features are applied at the account level and provide additional functionality that may be critical for some businesses. Customers are welcome to purchase one or more of the additional add-on features as desired.

Storage is aggregated and used across the account for call recording and voicemail. Additional storage is available for a nominal fee.

A voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. An auto attendant may have multiple sub attendants.

The conference bridge allows customers to hold conference calls with an unlimited number of attendees. The user gets a Conference Extension and Conference Pin. The business will need a DID to associate with the bridge (not included). Customers can upload custom greetings and music on hold. Conference calls can be recorded. There are NO mute features.

Inbound Call Analytics enable a customer to track inbound calls, especially useful for any customer running campaigns associated with any inbound number. Call analytics provide the following detail: the number and breakdown of calls received for the day/month/ year, map of where the calls originate and demographics that show top cities, states, and calling devices.

International DIDs are available from the list of countries below. All calling originates from the United States, not the international destination. For a list of international rates, please visit broadvoice.com/global. Rates are updated monthly.

Local DIDs are available from the 48 domestic states, Hawaii and Canada. One DID is included with each Standard and Professional seat. Additional DIDs are available a la carte.

A parked DID is a DID that the customer has or orders but is not currently in use.

Users use email to send and receive faxes. Users receive an email confirmation of receipt. Received faxes can go to a traditional fax machine or to an email address. Faxes can be retrieved within the portal. The $25 includes 500 pages, both inbound and outbound. Each additional page is $0.05 per page. The page limit for multiple Shared Fax boxes are aggregated at the account level, so if a customer has 3 Shared Faxes they can send and receive 1500 pages across the account before the additional cost per page begins to accrue.

International DIDs

Argentina
Australia
Austria
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Dom. Republic
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Hong Kong
Hungary
Ireland
Israel
Italy
Japan
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Panama
Peru
Poland
Portugal
Puerto Rico
Romania
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Turkey
UK