Video library
Training videos.
Learn how to make the most out of your Broadvoice phone system products with videos on VoIP and SIP training, tips and tricks.
b-hive User Videos
Web & Desktop
Learn how to use b-hive on the web and desktop.
iOS Mobile App
Learn how to use the b-hive mobile app for iOS.
Android Mobile App
Learn how to use the b-hive mobile app for Android.
Product Tip: Calling with b-hive on Microsoft Teams
Learn how to optimize calling features on the Microsoft Teams integration for b-hive.
Faxing
Send, receive, and view e-faxes from the b-hive portal.
Setup & Manage Voicemail
View messages and manage user settings for voicemail.
Log In
Learn how to log in and out of the b-hive portal.
Dashboard
Detailed overview of calls and talk times for a specific day, month and year.
Personal Settings
Easily change login credentials, voicemail, and personal ring strategy.
Sound Manager
Effortlessly upload or create audio on the portal to use for voicemails, greetings, announcements, or automated attendants.
Presence Settings
Customize your own personal ring strategy based on your status and even roll calls over to your mobile phone when you are away from your desk.
b-hive Admin Videos
b-hive Contact Center Dashboard and Analytics
Review contact center dashboard and reports to optimize b-hive for your business’ analytics needs.
User Management
Configure user management roles and details in b-hive.
Admin Navigation
Learn how to configure admin features in this admin navigation video for b-hive.
Managing Inbound Numbers
How to manage and configure inbound number profiles in b-hive.
How to Setup a Contact Center on b-hive
Setting up a contact center in b-hive is easy when you follow the steps in this video.
Setup Inbound Analytics Reports on b-hive
Learn how to setup inbound analytics reports for campaign in b-hive to leverage telephony data for your business.
Activation Codes on b-hive
Learn where activation codes are in the b-hive platform that bring your phone online.
Managing Call Records on b-hive
See a detailed report of all calls to and from your company.
Call Recording on b-hive
Learn about the different ways you can record calls on the b-hive platform.
Creating and Using Custom Ring Tones
Learn how to use custom ring tones.
Configure Call Parking
Learn how to configure call parking from within b-hive.
Blocking Numbers
Learn how to block unwanted callers.
Configure Auto Attendant Settings
Automated menu allowing callers to select where they want their call to be routed to.
Managing Account-Level Fax Settings
Send, receive, and view e-faxes from the b-hive portal.
Managing People in the Portal
Manage all employee accounts, including their personal settings and phone configuration.
One Number
Any number can be set up to receive calls, faxes, text messages, and forward calls to your cell phone.
Set Up Business Hours
Setup unique ring strategies based on hours of operations, closed hours, and holidays.
Setting Up Announcements
Announcements can be used to notify if a call is being recorded, business hours, or any other message to relay to the person calling in.
Voicemail Settings
View voicemails on the portal or enable voicemail emails to receive emails with the voicemail audio file and text translation attached.
Creating Ring Groups
Allow multiple phones to ring through various ring strategies and other advanced customizations.
Number Forwarding
Numbers can be forwarded easily from the portal. Forward numbers to a cell phone answering service, or any outside number.
Paging
Use the phone system as a PA system. Paging can be enabled across multiple locations as well.
Setting Up Conference Bridges
Assign personal conference extensions for an individual to hold all their conference calls.
Locate Billing Information
The billing tab is available to account admins to view and download all monthly invoices.
GoContact Videos
GoContact Agent – Voice
An overview of the voice channel.
GoContact Agent – Webchat
An overview of the Webchat channel.
GoContact Ticket Actions
How to perform actions on an individual ticket.
GoContact Ticket Overview
A walkthrough of the features in the ticket channel.
GoContact Agent – Quality
How to review agent quality in the quality module.
GoContact Agent – Profile
How to log into the platform and view features on the My Profile page.
Bubble Videos
Running Reports
How to run reports on the bubble platform to get more insight into your business texting activity.
Create and Manage Surveys
Learn how to create and manage surveys on Bubble to optimize your survey performance.
Create and Manage Templates
How to create and use templates in b-hive for text and chat.
Create and Manage Reminders
How to create and manage reminders in b-hive to remind users of appointments and payments.
Create and Manage Series
Learn how to create and manage a series of texts using Bubble by Broadvoice.
Create and Manage Links
How to create and manage links to track link engagement in b-hive.
Running Interaction Log
Learn the different ways you can customize the view and track conversations with customers in b-hive.
Create & Activate Pathways
Learn how to set up and customize pathways in b-hive to efficiently route your call queue.
Create and Manage Keywords
Learn how to create and manage keywords to automate responses by b-hive triggered by selected keywords.
Create & Send Textcast & Timetext
Learn how to set up textcast and timetext in b-hive to automate relevant reminders and announcements for your business.
Manage Chatbox & Live Agent
Learn how to effectively manage the chatbot and live agent feature to enhance your customer experience.
Manage Calendar
Learn how to manage the calendar in b-hive that tracks all text messages to be sent on future dates.
Create and Manage Tags
Learn how to track and manage tags to enable the automation and delivery of upcoming targeted texts to customers.
Managing Groups
Learn how to manage groups in bubble to optimize the handling of targeted texts assigned to a specific team.
Adding and Managing Contacts
Learn how to add and manage contacts individually and in bulk in bubble.
Adding and Managing Users
Learn how to add and manage users in b-hive to optimize personalized communication with your customers.
Account Settings
Learn how to manage account settings in bubble to optimize your workflow.
Logging In & Out
Learn how to log in and out of the b-hive platform.
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