Call Forwarding

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Call Forwarding allows for inbound calls to be redirected to a different phone number then your Broadvoice phone number.

Call Forwarding information for both of Broadvoices networks are maintained on this page. They are clearly separated. Use the information specific to the network your account is built on.

Contents

Aquarius

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The following information is specifically for customers who are on our Aquarius Network
If you are unsure of which network you are on please read Network Identification to discover which network your service uses.


Forwarding Destinations

Forwarding Destinations is a list used for your personal numbers. You can store and use them in forwarding your Broadvoice phone number (such as to cell phone, work phones, or alternative contact numbers). This menu is used for specifying the phone numbers you wish to use in your Forwarding Rules tab. These will appear in the drop down in the Forwarding Destinations tab, so you can use them at another time with out having to type out each number each time.

We also have a Video Tutorial for adding Forwarding Destinations.

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  • Please access your Broadvoice MyAccount, locate and click on Call Forwarding link on the left side of the web site.
  • Once you are on the Call Forwarding screen, you will notice you will be on the Forwarding Rules tab.


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  • Locate and click on Forwarding Destinations tab to the right of the Forwarding Rules tab.
  • Now that you have selected the Forwarding Destinations tab, please add the description and the number you wish to add to your Forwarding Destinations.
  • Once you have finished inputting the description and the phone number you will want to click the Add button.
  • Now you will want to click back on the Forwarding Rules tab and set the forwarding you wish to have by selecting the number out of the drop down menu.


Unconditional Call Forwarding

Attention

Alert.png Once you setup Unconditional Call Forwarding to forward all inbound calls your Broadvoice phone will not ring unless this setting is changed back to normal.
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  • Once you are on the Call Forwarding screen, you will notice you will be on the Forwarding Rules tab.
  • Select the radio button: Forward All Calls To


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  • This will prompt a pop up saying - Warning! You have enabled Forward All Calls. Click the Ok button.


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  • This will bring you back to the Call Forwarding screen. Now you should see Forward All Calls To selected.
  • In the drop down to the right, you will have the choice of None, VoiceMail, Other, and a Forwarding Destination if one is setup. Select the Forwarding Destination or Other out of the drop down menu. If you selected Other you will see a text box appear to the right. In this field you will place the destination phone number you wish to have calls forwarded to.
  • Please only use numbers, no dashes.
  • Once the steps above have been finished click Save My Forwarding Rules button.


Simultaneous Ring


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  • Select the radio button next to Use The Rules Below.
  • Click on the Add New Follow Me Rule Button. Once that is done you will see the following pop up.


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  • Locate the Rule Name:(this is a name tag for the rule) on the popup, enter in the name of the rule.
  • In the Destination drop down, there will be the Forwarding Destinations where you can select my phone, other, VoiceMail and the other destinations you may have setup.
  • If you setup the Forwarding Destinations these will be in the drop down for you to select.
  • Select Other and input the phone number you wish to have in your forwarding settings.
  • Now you will see Ring this destination for 24(this is default time in seconds) set how long you would like that number to ring.
  • Leave the step set to "1" and set permit forwarding to yes.
  • Click the Save button to save the settings and the rule will show up on your Call Forwarding page.


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  • Follow these same steps starting with add new follow me rule until you have all the phone numbers you want to ring saved on your Call Forwarding page.(Make sure all of the rules steps are set to 1, this is what tells our service that you want them all to ring at the same time).
  • When you are done setting up your forwarding rules, click Save My Forwarding Rules button at the bottom of the page to save the settings.
  • If you see your screen look like this, inbound calls to your Broadvoice phone will now ring simultaneously to all the numbers you specified in Step 1.


Selective Forwarding

The Selective Forwarding feature allows you to define a destination number to forward calls to based on the phone number of the person calling you. This can be used to expand your block list if you wish, since the destination number is whatever you define and the caller is not made aware this forward is taking place.

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  • Please access your Phone Power MyAccount, locate and click on Call Forwarding link on the left side of the web site.
  • You will first want to configure the number you wish to have calls selectively forwarded to. Use the Forwarding Destinations article to configure the number you will be forwarding to.
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  • Next, locate and click on the Selective Forwarding tab to the right of the Forwarding Rules tab.
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  • Now, when you are at the selective forwarding tab, set the feature to Enabled, and select the destination from the drop down list to the destination you configured under Forwarding Destinations.
  • Now you will define the phone numbers you wish to be forwarded by the feature. When these numbers call you they will be automatically forwarded to the destination for defined. If you did not define a destination you can select the Other option and define the destination in the text box that appears.
  • Once you are finished with your changes click on Save Settings. All numbers defined in your list of Selective Forwarding numbers will by forwarded to the defined destination number when they call you. They will not be made aware this is taking place.


Incoming Call Manager

Incoming Call Manager or ICM, as it is sometimes referred, is an incredibly powerful tool for managing your incoming calls. However like many things, the more powerful it is, the harder it can be to use.
ICM allows you to be able to do so many things that we have had to give it its own page.

Learn more about Incoming Call Manager




Capricorn

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The following information is specifically for customers who are on our legacy Capricorn Network
If you are unsure of which network you are on please read Network Identification to discover which network your service uses.


Simple Call Routing

Attention

Alert.png Using this feature will allow calls to forward if the Broadvoice phone is not answered, but will not enable incoming call blocking.

Please use the Complex Call Routing feature if you wish to have incoming call blocking enabled.

To set up a Simple Call Forwarding scheme, please follow these instructions.

  • Log in to MyAccount and log in with the username and password on file.
  • Once logged into the MyAccount page, click on Phone Numbers on the left menu bar.
  • This is where you add the number you want to forward your calls to. Add the number and click on Save This Information.
  • Click on Power Forwarding.
  • We are going to set up Ring (the main number), if no answer then send to….
  • In the drop down select the number you want to forward your calls to, if no one answers your main number then save these settings.
  • Your calls will now forward to the number in the drop down box if nobody picks up your home phone.



Complex Call Routing

To set up Complex Call Routing (Required For Call Blocking)

You will need to log into your MyAccount.

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  • Locate and click on the Power Forwarding link on the left menu bar.
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  • Locate and place the radio button next to Complex Call Routing.
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  • In the first drop down box, select Main Number.
  • Click the Save Settings button.

Setting Up Inbound Calls with Call Blocking, Busy Signal or VoiceMail.

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  • Locate and place the radio button next to Complex Call Routing.
  • In the first drop down box, select Main Number.
  • At the bottom of the Complex Call Routing area you will see Blocked Calls Sent To:
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  • You can select, sending the Blocked Caller to: Busy Signal or VoiceMail
  • Click the Save Settings button.

Complex Call Routing with Forwarding Set

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  • Locate and place the radio button next to Complex Call Routing.
  • In the first drop down box, select Main Number.
  • In the 2nd drop down menu you can select the call to go to:
  • A number specified in Phone Numbers link, VoiceMail, Enter Number - (place number in open area to the right).
  • In the 3rd drop down menu you can select the call to go to:
  • A number specified in Phone Numbers link, VoiceMail, Enter Number - (place number in open area to the right).
  • Click the Save Settings button.

Attention

Alert.png You do not have to have all 3 drop down menus filled in with information. If you are not going to use the extra fields, please leave the drop down menu as None