What is a Cloud/Hosted PBX?
A Cloud/Hosted PBX is an entire PBX system that is contained in the cloud. Our Hosted PBX has all the functionality you would get with an expensive on-site PBX without the expensive install and maintenance contracts. Additionally, because it’s a Hosted IP-PBX, your users are not required to be in the same office like a classic PBX system to make use of it. They can be anywhere with an Internet connection and all still be part of the same office phone system.
Are IP phones leased or purchased?
IP phones are either leased or sold. If you choose one of the business plans, you can lease-to-own a Linksys SPA-303G for $4.95 per month each or purchase one outright for $118.80. You can also lease a Linksys SPA-504G IP phone for $7.95 a month or purchase one for $190.80 each.
What is ACD (Automated Call Distribution)?
ACD is a call center queuing system. Agents join a queue, and callers are placed in queue with music until an agent is available to speak to them. This type of incoming call distribution is typically for customer service agents, help desks and any department taking a large volume of inbound calls. Agents can make themselves available or unavailable for the call queue.
What is a hunt group?
Differences between ACD and a hunt group
There is a difference between Hunt Groups and Automated Call Distribution.
Please note: Music on Hold will need to be enabled before music on hold will be played, to confirm music on hold is setup for your business, please contact Business Support for assistance.
Are we able to use softphones with your hosted PBX system?
What is an auto attendant?
An Auto Attendant is a system that will answer the phone, play a recorded greeting and direct callers based on dial-pad input. This is a great way to route incoming callers to front-end ACDs and Hunt Groups (press 1 for support, 2 for sales, etc). Auto Attendants also make it possible for users with no DID (Direct Inward Dialing) to receive inbound calls by allowing callers to enter the extension of the party they wish to reach.
Does each extension/line on the CPBX have its own credentials?
Can I create my own Auto Attendant Recordings?
What is a Legacy PBX?
A Legacy PBX is a hybrid. It uses your current PBX system with a VoIP backbone. This will enable you to retain your current PBX system and the features that you are used to, while gaining all the benefits VoIP has to offer.
How does Queuing work?
If Queuing is set to false and all lines of the hunt group are busy the caller will be sent to voicemail or get a busy signal
What is Login Available functionality?
If Login Available is set to true the individual subscriber lines will need to log in to the hunt group manually.
My user account wont let me log in
Your User Account MUST be assigned to a service number before you can use it to log in.
What is "No-Answer Exclusion Time"?
User Agents who do not answer a ringing call will be "excluded" for a period of time defined by this timer. No further Hunt Group calls (from any Hunt Group of which this line is a member) will be offered to them during this time. This means that calls into the User Agents should not be delayed by repeated attempts to ring a member who is not answering. The member can be offered calls again after the time has elapsed.
What is "No-Answer Timeout"?
Specifies the maximum length of time a member's phone can ring before the call is passed to another free member in the Hung Group.
Why cant I add a new service?
If you do not see a telephone number within the drop down menu, you would need to contact the Billing department to add more DIDs or hit the Get more numbers button within the numbers tab. Clicking the Get more numbers button will notify a sales representative that you wish to purchase more DID numbers and one will contact you shortly.
Why wont my user account wont let me log in?
If you are unable to log into your Cloud PBX control panel please double check that you are using the correct username and password.
If your username and password are correct please contact your Cloud PBX administrator and ensure that your user account has been properly assigned to a service number.
How do I change my password?
We have step by step instructions you can follow that can be found HERE
How do I reset my Voicemail PIN?
Folow the instructions HERE to reset your Voicemail PIN