The soft client should NOT be activated when a phone adapter is currently active
on the same account. Having more than one device active on your account at the same
time will result in the account being suspended.
If your account has been suspended, please contact
BroadVoice utilizes network authentication protocols for the security of your account.
Therefore, you will need to input where indicated the 10 digit BroadVoice authentication
password provided to you by a BroadVoice customer service representative. It is
intended to prevent anyone other than you from configuring another device and making
calls on your account at your expense. Your password may be reset upon your request
or by a BroadVoice representative as needed.
BroadVoice permits only one device to be active per user account. Therefore, you
must deactivate/disconnect any other devices from the BroadVoice number you plan
to use with your softphone.
- From the Menu screen, right click on Sip Account Settings
- In the SIP Accounts screen click on the Add...
- Configure the X-Lite SIP Properties settings as follows:
- Display Name (Optional): Your Name
- User Name: Your 10 digit
- Password: Your 10 digit
authentication Password provided by BroadVoice
- Authorization User Name:
Your 10 digit BroadVoice number
- Proxy (see
Choosing Your Proxy below): proxy-xxx.broadvoice.com
BroadVoice offers multiple proxy address locations for you to choose from in order
to maximize your XLite experience with BroadVoice.
Selecting the best proxy is a two (2) step process.
- First you must choose the correct proxy address for your location. See Choosing
Your Proxy below.
- Then, you will use the best proxy location with a slight modification in the Proxy
Address field. The proxy address you will use will have a hyphen ( - ) between the
word proxy and the location identifier (ie. proxy-nyc.broadvoice.com) that is best
for you. See the illustration below for an example of a properly entered proxy location.
The use of a hyphen ( - ) in your proxy address location will allow your X-Lite
program to take advantage of BroadVoice's support of the robust
DNS SRV networking standard. For additional technical information about
DNS SRV visit:
- Choosing your proxy
BroadVoice has seven (7) proxy servers you can choose from. Try pinging them individually
and pick the one with the shortest ping time. This is the name you enter in the
Proxy section above
# ping proxy.lax.broadvoice.com
PING proxy.lax.broadvoice.com (188.8.131.52) 56(84) bytes of data.
64 bytes from proxy.lax.broadvoice.com (184.108.40.206): icmp_seq=1 ttl=47 time=41
64 bytes from proxy.lax.broadvoice.com (220.127.116.11): icmp_seq=2 ttl=47 time=31
64 bytes from proxy.lax.broadvoice.com (18.104.22.168): icmp_seq=3 ttl=47 time=58
Which ever proxy is closer (has a shorter ping time) is the proxy you want to use.
Choose one from:
- Select the Voicemail Tab and set your options
as shown below:
- Select the Topology Tab and set your options as
- Select the Presence Tab and set your options as
- Select the Advanced Tab and set your options as
- When complete, click the OK button at the bottom
of the Properties window.
- X-Lite 3.0 allows for one SIP account to be configured. This box permits the user
to Remove and/or edit the SIP Account. To edit the SIP account click the Properties... button.
Ensure that a green check is present in the Enabled check box in the upper left
- Click the Close button to return to the X-Lite
skin and register your X-Lite softphone on your BroadVoice account.
- When registration is complete, the X-Lite display window will indicate "Ready – Your username is: XXXXXXXXXX."
If your X-Lite 3.0 display window displays a registration error message code such
as 401 or 404 then re-enter your BroadVoice number and password in to the Account
tab. Be sure to eliminate any extra characters and/or spaces.
The X-Lite client should be fully exited when use of the client is complete. Otherwise,
inbound calls will continue to be routed to your soft client as opposed to returning
back to your BroadVoice adapter by default.
You can now make and receive calls using the X-Lite 3.0 softphone client and your
BroadVoice account. For best audio results, consider using a premium headset with
microphone. This will help reduce the possibility of echo from adjacent speakers
Click on the Menu button and then click on Options for additional basic and advanced
For complete information, please download the
X-Lite 3.0 User's Guide.