Installation of BYOD Devices: iPhone or iPod Touch, 2 Gen.

NOTE: While BroadVoice's goal is to make all BYOD installations as easy as possible, the BYOD option is intended for advanced users. BroadVoice can not provide full technical support for these devices. If your device is not working as expected, you may need to contact the device manufacturer for technical support. For many devices, BroadVoice provides online instructions and tips. Please refer to this information before proceeding. With BYOD devices the user is responsible, under the BroadVoice Terms of Service, for any misuse of the account.

To configureFring to work with BroadVoice and your iPhone, please complete the following steps.

While you may use the following software with BroadVoice, please remember that BroadVoice does not endorse any specific softphones, and does not provide support the software. For software support with this application, view the Fring Home Page

First, you will need your SIP account credentials. Log into your Broadvoice account at www.broadvoice.com, by using your username and password you created upon signing up for service.

1. In the upper-right corner of the Broadvoice website, enter your username and password. Then use the [Enter] or [Return] key, or select GO.
   
   
   
2. Once you have successfully logged into the account portal, select the Account tab at the top of the page.
   
   
   
3. On the Account tab, select Show Settings in the bottom-right corner. If you do not see this link, you may need to select Edit to the right of My Devices and add an iPhone device to your account. Then resume the setup, selecting Show Settings.
   
   
   
4. You will need the Auth_Password, listed in the configuration settings. It is case-sensitive.
   
   
   
   Assuming you have installed Fring from the iTunes App store, turn your Wi-Fi on in the network settings and connect to a Wi-Fi network. Note: Fring will not work over your AT&T data connection.
5. At the iPhone’s home screen, select the Fring app.
   
   
   
6. Select Add-ons.
   
   
   
7. Select SIP.
   
   
8. Select SIP Other.
   
   
   
9. For User ID, enter your 10-digit Broadvoice phone number (i.e. 9998887777). For Password, enter the Auth_Password from Step 4 (above). For Proxy, enter sip.broadvoice.com. Finally, select Login.
   
   
   
   
10. When Fring registers, a green check mark shows to the right of SIP.
    
    
    
    
11. To call out via Broadvoice, select Dialer at the bottom of the screen. Dial the number and select the green SIP button at the bottom of the keypad (shown in red). Buddy List or History may also be selected to retrieve numbers that can be called.
    
    
    

NOTE: Features That Do Not Work

• Priority Alert (no distinctive ring)
• Call Waiting
• Call Transfer / 3-Way Call
• Hold

To configure VNET SipPhone to work with BroadVoice and your iPhone, please complete the following steps.

While you may use the following software with BroadVoice, please remember that BroadVoice does not endorse any specific softphones, and does not provide support the software. For software support with this application, view the VNET SipPhone Home Page

First, you will need your SIP account credentials. Log into your Broadvoice account at www.broadvoice.com, by using your username and password you created upon signing up for service.

1. In the upper-right corner of the Broadvoice website, enter your username and password. Then use the [Enter] or [Return] key, or select GO.
   
   
   
2. Once you have successfully logged into the account portal, select the Account tab at the top of the page.
   
   
   
3. On the Account tab, select Show Settings in the bottom-right corner. If you do not see this link, you may need to select Edit to the right of My Devices and add an iPhone device to your account. Then resume the setup, selecting Show Settings.
   
   
   
4. You will need the Auth_Password, listed in the configuration settings. It is case-sensitive.
   
   
   
   Assuming you have installed the VNET SipPhone from the iTunes App store, turn your Wi-Fi on in the network settings and connect to a Wi-Fi network. Note: Fring will not work over your AT&T data connection.
5. 5. At the iPhone’s home screen, select the VNET SipPhone app.
   
   
   
6. Select Accounts at the bottom of the screen.
   
   
   
7. Then select Edit in the upper-right corner.
   
   
8. Select Add new SIP account.
   
   
   
9. 9. For Domain, enter sip.broadvoice.com. For Username, enter the 10-digit Broadvoice number. For Password, enter your Auth_Password from step #4 (above).Then select Advance.
   
   
   
   
10. For Auth User, enter your 10-digit Broadvoice number. For Proxy Server, enter sip.broadvoice.com. For Registration Timeout, change 0 to 3600. To save these settings, select SIP Account in the upper-left corner. Select Save in the upper-right corner. Select Done in the upper-right corner. Finally, select Settings in the lower-right corner next to the Accounts button.
    
    
    
    
11. For Outbound Proxy, enter a proxy (city-based location) of your choice:
    
    
    • proxy.dca.broadvoice.com
    • proxy.bos.bradvoice.com
    • proxy.nyc.broadvoice.com
    • proxy.chi.broadvoice.com
    • proxy.lax.broadvoice.com
    • proxy.atl.broadvoice.com
      
      

12. Select Accounts and switch your account from OFF to ON, in order to start making calls. To check that there is a good registration, the SIP button on the dialer pad should be lit green (shown below). You should now be able to make calls out from your BroadVoice account using the dial pad and the SIP button or by using the Contacts or Recents buttons.
    
    
13. To make sure you are using your Broadvoice account and not your mobile account (e.g. AT&T, T-Mobile, etc.), the screen during a call will appear similar to the image below:
    
    
    

Troubleshooting Tips

• If the SIP button is white on the dialer pad, you may have input some of your account information incorrectly, or you may be having internet connection problems with your iPhone via WiFi.
• Dialing international on Broadvoice is different than calling from your mobile provider (e.g. AT&T which requires one to dial +[country code]-phone number). Dial 011-country code-phone number.
• Choosing an outbound proxy server should be by “trial and error,” unless you have a pinging utility on your iPhone or a computer on the same WiFi network which you can use to ping the different servers. The server with the shortest and most consistent ping time should be used.

To configure VNET siphon to work with BroadVoice and your iPhone, please complete the following steps.

While you may use the following software with BroadVoice, please remember that BroadVoice does not endorse any specific softphones, and does not provide support the software. For software support with this application, view the siphon Home page.

1. BroadVoice does not condone, promote or support the “jailbreaking or hacking” of any device that the below instructions apply to. The Apple iPhone are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. The content of this website is not supplied or reviewed by Apple Computer, Inc. Use of any information available on this website is at your own risk, you are 100% responsible for what you do or don’t do with it. All information contained herein is for informational purposes only.
   
   
2. At the iPhone’s home screen, select the Cydia application.
   
   
   
   
3. Select Search in the lower-right corner.
   
   
   
   
4. Enter “siphon” into the search field and select Search in the lower-right corner.
   
   
   
   
5. Select Siphon…from BigBoss…
   
   
   
   
6. On the Details screen, select Install in the upper-right corner.
   
   
   
   
7. On the Confirm screen, select Confirm in the upper-right corner.
   
   
   
   
8. After the Siphon completes downloading, select Return to Cydia. Then push the iPhone’s home button.
   
   
   
   
9. Stop!! To continue any farther, you will need your SIP account credentials. Log into your Broadvoice account at www.broadvoice.com, by using your username and password you created upon signing up for service.
   
   In the upper-right corner of the Broadvoice website, enter your username and password. Then use the [Enter] or [Return] key, or select GO.
   
   
   
   
   
10. Once you have successfully logged into the account portal, select the Account tab at the top of the page.
    
    
    
    
11. On the Account tab, select Show Settings in the bottom-right corner. If you do not see this link, you may need to select Edit to the right of My Devices and add an iPhone device to your account. Then resume the setup, selecting Show Settings.
    
    
    
    
12. You will need the Auth_Password, listed in the configuration settings. It is case-sensitive.
    
    
    
    
13. Return to the home screen on the iPhone, and select Settings (shown at left). Then select Siphon (shown at right).
    
    
    
    
14. On the Siphon screen, enter your 10-digit Broadvoice number for the Username. Enter your Auth_Password from your account portal as the Password. Enter sip.broadvoice.com as the Server. Then select Advanced Settings below the Server field.
    
    
    
    
    
15. 15. For Reg. Timeout, enter 3600. Insert your 10-digit Broadvoice number again for the Auth. Username. To save these settings, select Siphon in the top-left corner, then select Settings (which also will appear at the top-left corner of the screen). Push the iPhone’s home button to return to the main screen.
    
    
    
    
    
16. From the home screen, scroll through your apps to find and select the Siphon app.
    
    
    
    
17. 17. In the Siphon app, you should see sip.broadvoice.com above the number 1 on the keypad, and registering, followed up by Connected above the number 3 on the keypad. Siphon is now ready to make calls. Either dial your number manually using the keypad and selecting the large green Sip button, or select a phone number from Favorites, Recents, or Contacts at the bottom of the screen.
    
    
    

Bugs and Features That Do Not Work

Bugs with the Siphon App

• Hold button – “unhold” drops all audio in conversation (a.k.a. RTP stream)
• Call Waiting -- instead conferences line1 and 2 together (no hold feature)

Broadvoice features not supported by Siphon

• • Priority Alert (no distinctive ring)
• Call Waiting
• Call Transfer