Installation of BYOD Devices
NOTE: While BroadVoice's goal is to make all BYOD installations as easy as possible, the BYOD option is intended for advanced users. BroadVoice can not provide full technical support for these devices. If your device is not working as expected, you may need to contact the device manufacturer for technical support. For many devices, BroadVoice provides online instructions and tips. Please refer to this information before proceeding. With BYOD devices the user is responsible, under the BroadVoice Terms of Service, for any misuse of the account.

In order to configure your GrandStream HandyTone 286 phone adapter to work with your newly enrolled BroadVoice service, please follow these instructions to make the necessary configuration change(s):

BEFORE PROCEEDING: If you are using DSL that requires PPPoE authentication,
please follow these important steps.

1. Confirm that your phone is plugged into the phone port on the GrandStream Adapter.
2. Confirm that your GrandStream device is connected to your local network via an Ethernet (Cat5) cable.
3. Confirm that the power is plugged into the adapter and delivering power.
4. Confirm a successful network connection
5. The network link light between the Ethernet and power outlets will be illuminated or flash with a successful network connection. Be prepared to write down an IP address
6. Pick up the phone handset and push the illuminated light/button on the top side of the GrandStream to invoke the voice menu.
7. Dial 0 2 to hear the currently assigned IP address of your GrandStream. Write down IP address  
8. Hang up the phone.
9. In a browser type the IP Address provided above into the address bar and then select Enter on your keyboard.
10. Scroll down to the field labeled: TFTP.
11. Hi-light and/or delete any contents visible in the TFTP field.
12. Type the following string of characters into the TFTP field:

    147.135.0.32

13. Scroll to the bottom of the page and select Update/Save All Changes.
14. Scroll to the bottom of the page and click on Reboot.

    • The screen will turn white with a short message as the GrandStream device auto reboots.

    • The light on the GrandStream will flash during the reboot process. Please do not interrupt this process by picking up the phone handset.

    • The reboot process is complete only when the light has halted flashing.

15. Close your browser as the process is complete.
16. Your adapter should now be fully configured and your phone should now have a dial tone.

    • Pick up your phone handset to hear dial tone.

    • Place and receive several test calls in order to confirm proper functionality of your GrandStream device and the BroadVoice service.  

Voice Mail

1. You may dial *86 (*VM) from your BroadVoice phone to enter the Voice Mail portal.
2. Your initial default voicemail password is 0 0 0 0.
3. You may also enter your voice mail portal from any other phone by dialing your BroadVoice number. Then, when the voicemail greeting answers, simply dial * to enter your password.

Troubleshooting:

If your phone is not receiving dial tone:

1. Power cycle or reboot your GrandStream adapter by pulling out the power cord, waiting one minute, and replacing the power cord.
2. Confirm that the device is receiving IP:

   • Pick up phone again, press the illuminated button on top of the GrandStream device and dial 0 2 to get the current DHCP provided IP address of the adapter on your network.

3. If no IP address is discernable, reboot your entire network including modem, router/switch and the GrandStream adapter in that order. If your PC connected to the same network router is receiving IP and can surf the web while your GrandStream still does not receive an IP address, replace the Ethernet cabling connected to your GrandStream device.
4. From your router’s web configuration page, disable Stateful Packet Inspection (SPI) settings (if applicable) on your network router.
5. From your router’s web configuration page, open port 5060 for UDP service to the IP address of your GrandStream device.
6. Contact BroadVoice Customer Care.