In order to
configure your GrandStream HandyTone 286 phone adapter to
work with your newly enrolled BroadVoice service, please
follow these instructions to make the necessary configuration
change(s):
BEFORE
PROCEEDING: If you
are using DSL that requires PPPoE authentication,
please follow these important steps.
- Confirm that your phone is plugged into the phone port on
the GrandStream Adapter.
- Confirm that your GrandStream device
is connected to your local network via an Ethernet (Cat5)
cable.
- Confirm that the power is plugged into the adapter
and delivering power.
- Confirm a successful network connection
- The network link
light between the Ethernet and power outlets will be
illuminated or flash with a successful network connection.
Be prepared to write down an IP address
- Pick up the phone handset and
push the illuminated light/button on the top side of
the GrandStream to invoke the voice menu.
- Dial 0 2 to hear the
currently assigned IP address of your GrandStream.
Write down IP address
- Hang up the phone.
- In a browser type the IP Address provided
above into the address bar and then select Enter on your
keyboard.
- Scroll down to the field labeled: TFTP.
- Hi-light and/or
delete any contents visible in the TFTP field.
- Type the following
string of characters into the TFTP field:
147.135.0.32
- Scroll to the bottom of the page and select Update/Save
All Changes.
- Scroll to the bottom of the page and click on
Reboot.
• The screen will turn white with a short message
as the GrandStream device auto reboots.
• The light on the
GrandStream will flash during the reboot process.
Please do not interrupt this process by picking
up the phone handset.
• The reboot process is complete only
when the light has halted flashing.
- Close your browser as
the process is complete.
- Your adapter should now be fully
configured and your phone should now have a dial tone.
• Pick up your phone handset to hear dial tone.
• Place and
receive several test calls in order to
confirm proper functionality of your GrandStream device
and the BroadVoice
service.
Voice Mail
- You may dial *86 (*VM)
from your BroadVoice phone to enter the Voice Mail portal.
- Your
initial default voicemail password is 0 0 0 0.
- You may
also enter your voice mail portal from any other phone
by dialing
your BroadVoice
number. Then, when the voicemail greeting answers, simply
dial * to enter your password.
Troubleshooting:
If your phone is not receiving dial tone:
- Power cycle or reboot
your GrandStream adapter by pulling out the power
cord, waiting one minute, and replacing the power cord.
- Confirm
that the device is receiving IP:
• Pick up phone
again, press the illuminated button on top of the GrandStream
device and dial 0 2 to get the current DHCP
provided IP address of the adapter on
your network.
- If
no IP address is discernable, reboot your entire network including
modem, router/switch
and the GrandStream adapter in that order. If your
PC connected to the same network router is receiving
IP and can surf
the web while your GrandStream still does not receive
an IP address,
replace the Ethernet cabling connected to your
GrandStream device.
- From your router’s
web configuration page, disable Stateful Packet
Inspection (SPI) settings (if applicable) on your network
router.
- From
your router’s
web configuration page, open port 5060 for UDP
service to the IP address of your GrandStream device.
- Contact BroadVoice Customer Care.
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