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Following are steps you can take to configure the EyeP product;
however, please keep in mind that BroadVoice does not yet endorse, partner with
or support any specific softphone products.
BroadVoice utilizes network authentication protocols for the security of your account.
Therefore, you will need to input where indicated the 10 digit BroadVoice authentication
password provided to you by a BroadVoice customer service representative. It is
intended to prevent anyone other than you from configuring another device and making
calls on your account and at your expense. This password may be reset upon request
from you or by a BroadVoice representative as needed.
BroadVoice traditionally permits only one device to be active per user account.
Therefore, you must deactivate/disconnect any other devices related to the BroadVoice
number you intend to use with EyeP Phone Desktop prior to using the soft client.
Instructions for the first BroadVoice call:
The first time you use SIP EyeP Phone Desktop, you will be prompted to configure
it.
How to configure your EyeP Phone Desktop:
- Open the configuration window and enter your Name in the ‘Name’ field.Enter
the sip address in the URI field with your 10 digit BroadVoice number, e.g. sip:8605551212@sip.broadvoice.com
- It is strongly recommended not to change the Signaling Port from the default (5060).
- Enter your 10 digit BroadVoice number as the user name and your authentication password.
Your authentication password can be obtained by emailing support.
- Choosing your proxy
BroadVoice has seven proxy servers you can choose from. Try pinging all three individually
and pick the one with the shortest ping time. Enter the proxy address in the 'Outbound
Proxy Address' field.
Example
# ping proxy.lax.broadvoice.com
PING proxy.lax.broadvoice.com (147.135.8.128) 56(84) bytes of data.
64 bytes from proxy.lax.broadvoice.com (147.135.8.128): icmp_seq=1 ttl=47 time=41
ms
64 bytes from proxy.lax.broadvoice.com (147.135.8.128): icmp_seq=2 ttl=47 time=31
ms
64 bytes from proxy.lax.broadvoice.com (147.135.8.128): icmp_seq=3 ttl=47 time=58
ms
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Which ever proxy is closer (has a shorter ping time) is the proxy you want to use.
Choose one from:
- proxy.lax.broadvoice.com
- proxy.dca.broadvoice.com
- proxy.mia.broadvoice.com
- proxy.atl.broadvoice.com
- proxy.chi.broadvoice.com
- proxy.bos.broadvoice.com
- proxy.nyc.broadvoice.com
- On the network tab, un-check the 'Use NAT/Firewall support' if your PC is behind
a NAT (Network Address Translation) or firewall.
- Complete the Network tab with the following settings:
- From the Audio tab select your preferred recording device or let Windows choose
by leaving on <use Windows preferred device>.
- Select your preferred speaker sound device or let Windows choose by leaving on <use
Windows preferred device>.
- Depending on the audio device you are using, you need only to activate the needed
audio features. For example for good sound quality, the desktop speaker use the
Acoustic Echo Canceller (AEC), Automatic Gain Control (AGC) and the Voice Activity
Detector (VAD). The headphones only need the AGC and the VAD. A telephone handset
only needs the VAD. If you do not match the ’Device type’ with the actual
device you are using, the eyeP Phone will work, but the quality may be reduced depending
on the mismatch conditions. For optimized sound quality select the ‘Device
type’ that corresponds to the audio device you are using.
You can now make and receive calls using the EyeP Media softphone client and your
BroadVoice account.
HOW TO DIAL
You can either dial the number from the computer’s keyboard or from the eyeP
phone’s dial pad.
Note: if you need to type letters or special signs, you only can do it from the
keyboard. There are two
ways to make a call: you can dial when the eyeP phone is ‘on-hook’ or
when a dial tone is rendered:
- ‘On-hook’ case:
Enter the number, click on the Call button or directly select one of the Ready lines
by clicking
on the corresponding Ready button. The number will be automatically dialed. If you
click on
the Call button, Line 1 will be selected by default. If you made a mistake, you
can correct it as
long as you have not clicked the Call button
- Dial tone state:
Click on one of the Ready buttons or on the Call button. In this last case, Line
1 will
automatically be selected. You can hear a dial tone. The numbers will be sent directly
after
you entered them. Caution if you make a mistake, you won’t be able to correct
it. You will
have to start all over again.
When the dialed number is sent, the call can be in the following
call states:
- Proceeding: Trying to connect to the person’s dialed number.
- Connected: The line is connected, you can talk.
- Dial tone: Once you picked the phone, you hear a dial tone.
- Dialing: The numbered dialed are being sent.
- Ring back: You are waiting for the person dialed to pick up.
- Incoming call: A call is waiting for you to pick up the line.
ANSWERING AND HANG UP A CALL
To answer a call, click the ringing line radio button or press the enter key. Note
that if the eyeP
phone is in a minimize state, it will automatically restore upon the first ring
of an incoming call
Since it is possible to manage several calls on different lines, there is no ‘Hang
up’ button. Which line
should the ‘Hang up’ button close? To hang up a call, click on the ‘Line
button’ of the line you wish to
close. The line should display a connected state. You can also close the active
call by pushing the Esc
key of your keyboard. If it is your correspondent who closes the line first, the
eyeP phone should
automatically hang up.
For further assistance with EyeP Media, please visit www.eyepmedia.com or send an email to
support@eyepmedia.com.
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