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Frequently Asked Questions

VoIP Phone Service from BroadVoice is a low-cost, feature-rich way to make local, long distance and international phone calls.  Sign up today.  If you have questions about VoIP technology or the BroadVoice service, these FAQ pages provide many answers. 

About the Internet and VoIP:

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About the Internet and VoIP:

What is VOIP?

The VoIP (Voice Over IP) protocol allows you to make and receive phone calls through your high-speed Internet connection using a standard touch-tone phone. VoIP provides the same quality as a traditional phone service, and you get more features for less money.


What is a broadband or high-speed Internet connection?

Broadband access, high-speed Internet access, are services that provide very fast internet access, sufficient to carry multiple data transmissions simultaneously. There are several types of broadband, or high-speed, connections including:

  • Cable modem
  • DSL
  • T-1
  • Fractional T-1
  • T-3.

Most broadband Internet connections are fast enough to support BroadVoice service. You can check your internet connection with an online tool provided by DSL Reports.

Note: BroadVoice service is not recommended for use with dial-up Internet access.


How fast of a Internet connection do I need to use BroadVoice?

To use the BroadVoice service, the only requirement is a high-quality broadband connection. BroadVoice recommends at least 128kbs of bandwidth (64kbs uplink and 64 kbsdownlink) be available per phone line. Although 128kbs is the minimum required, we recommend 150kbs to allow for a buffer of 22kbs for Internet usage (web browser and email) while talking on the phone. You can check your internet connection speed with an online tool provided by DSL Reports.


What codecs do you support?

BroadVoice currently support the G711u codec. BroadVoice intends to support others in the future, including G726-32 at 32kbps and G729a at 8kbps.


What is a router and do I need one?

A router is a network device that delivers Internet Protocol (IP) data packets to and from multiple computers or devices on a network. You may already have a router attached your DSL or Cable modem and your computer. Most likely you will want to be able to access your computer and use your BroadVoice service without disconnecting cables. A router allows you to connect more than one device to your Internet connection at the same time.

Your router must:

  • Be DSL/Cable Modem web-safe
  • Provide NAT (Network Address Translation)
  • Provide DHCP (Dynamic Host Configuration Protocol)

Most routers support these requirements. BroadVoice does not currently sell routers. Although BroadVoice service will work with most routers available for purchase today, we do not recommend a specific brand. See also:

Notes:

  • If you are using DSL for Internet service, your router should typically be configured for PPPoE.
  • Some cable modem services require that the MAC address of the computer be cloned in the router configuration. Check your router's setup guide or the manufacturer's web site for more information.
  • Some DSL services require a router to maintain compatibility and use their service.

 


Which router should I use?

Although the BroadVoice service will work with most routers on the market, BroadVoice does not recommend a specific brand. If you are having trouble with your BroadVoice service on an older model router, BroadVoice recommends that you download and install the router's latest firmware from the manufacturer's web site.

Note:

If you are using a DSL for Internet service, your router typically should be configured for PPPoE. Some cable modem services require that the MAC address of the computer be cloned in the router configurations. Check your router's setup guide or the manufacturer's web site for more information.

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For further information please contact
.

 

What is a router and do I need one?

Is Internet service provided with my BroadVoice account?

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What ports do I need to open if my BroadVoice Phone Adapter is behind a firewall?