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What happens to my service if I move?
BroadVoice works on any high-speed internet connection, so your BroadVoice service will move with you, and you can keep your number no matter where you go.
Can I take my phone adapter with me when I travel?
BroadVoice service will work anywhere you have access to a high-speed Internet connection, so feel free to travel with your phone. Remember to tell people meet while traveling about your great BroadVoice service, your savings, all of the features. If you know someone overseas, get them a BroadVoice line, and you'll be able to call each other free of charge, anywhere.
How do I change my phone number?
Login to the BroadVoice Account Portal and click the Account Tab. Once there, select "Change Number" on the sub-menu and follow the steps to change your number. Please do note that your BroadVoice billing account number will not change and there is a $9.95 setup fee each time you activate this feature.
Don’t forget, you can choose a new number with an entirely new area code. You may choose a BroadVoice number from our inventory of available numbers. If you have the BroadVoice Unlimited In-State plan, remember that your in-state calling area is determined by the area code you select for your primary number, not the physical location of your phone.
We realize that you may be concerned about losing your existing BroadVoice number if others already know to call you there. To make your transition to your new number as easy as possible BroadVoice will keep your old number out of circulation for 30 days after your change request is processed. Also, you can create a voicemail greeting informing your family and friends of your new number during those 30 days. You also have the option to maintain your old number as an alternate number for a $1.95 per month.
How do I dial internationally?
International calls work the same way as with a traditional phone. Dial 011, then the country code and then the number you are calling. If you call Canada do not dial 011 or a country code, just dial the area code and the phone number.
Rates to Canada and the Carribean Islands are included in the chart of International Rates. Calls to Canada are included with our Unlimited World, Unlimited World PLUS and Unlimited Small Business plans.
How many phone lines can I have?
As many as you would like, and you save money every month on each one. Currently, BroadVoice supports one primary line per device/account. Therefore, if you would like an additional primary number, you will need to open an additional account.
Alternate phone numbers are $1.95 per month, and you can add up to two alternate numbers to each primary line. Alternate numbers cannot be configured to different settings from the primary line. They simply ring to the primary line.
Does BroadVoice support 3-way calling? How do I make a 3-way conference call?
You can set up a 3-way Call in a ‘flash’. After you dial your first party or answer an incoming call just press the Flash Button or Switch Hook on your phone and dial the second party. Press Flash or Switch Hook again when the second party’s phone is ringing or after the second party answers.
Do BroadVoice offer toll free service?
BroadVoice offers Toll Free Alternate Numbers as an Optional Premium Feature. Each Toll Free Alternate Number includes 60 minutes of free inbound calling with each additional minute billing at $ 0.02 thereafter. Learn More about Toll Free Alternate Numbers.
For further information please contact
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