Your traditional phone company never offered so many calling features. Best of all, your BroadVoice plan includes all of these features at no additional charge.
The BroadVoice Portal allows you to control your calling features any time you want. Simply log into your BroadVoice account by entering your user name and password in the upper right corner of any BroadVoice.com page. Unlike the traditional phone company, you do not need to call every time you want to make a change.
View a summary of BroadVoice feature access codes.
Prevent a caller from reaching you when the caller has explicitly restricted his/her Caller ID/number. Anonymous Call Rejection allows you to reject calls from callers who have blocked the display of their number. Only deliberate anonymous numbers are rejected. Callers whose numbers are unavailable are not rejected. Callers that are rejected are informed that you are not accepting calls from unidentified callers. Your phone does not ring and you do not receive any indication that they called. However, this does not apply to calls within your group.
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Call Forwarding Always
Automatically forward all your incoming calls to a different phone number. Call Forwarding Always allows you to forward all your incoming calls to a different phone number, such as your home office or cell phone. You can also make your office phone emit a short ring burst to inform you if you are next to your phone when the call is forwarded by using the Ring Reminder. This is important when you have forgotten the service is turned on and you are at your desk waiting to receive calls. Note that the number you forward your calls to must be permitted by your outgoing calling plan. You can also set the phone number to forward to using the voice portal or on the phone using the feature access code. *72 - Activation
*73 - Deactivation
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Call Forwarding Busy
Automatically forward your calls to a different phone
number when your phone is busy. Call Forwarding Busy
allows you to forward all your incoming calls to a
different phone number if your phone is currently busy.
Use this service when you would rather have a secretary
or co-worker receive the call instead of the caller
being sent to your voice messaging box. Note that the
number you forward your calls to must be permitted by
your outgoing calling plan. You can also set the phone
number to forward to using the feature access code. *90
- Activation
*91 - Deactivation
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Call Forwarding No Answer
Automatically forward your calls to a different phone
number when you do not answer your phone after a
certain number of rings. Call Forwarding No Answer
allows you to forward all your calls to a different
phone number when you do not answer your phone. Use
this service when you would rather have a secretary or
co-worker receive the call instead of the caller being
sent to your voice messaging box if you miss a call.*92
- Activation
*93 - Deactivation
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Call Notify
Send an e-mail with the caller's name and number to a
specified e-mail address when pre-defined criteria,
such as phone number, time of day or day of week, are
met. Call Notify allows you to send a notification
e-mail containing the caller's name and number, if
available, when the call matches your pre-defined
criteria. Use this to create an archive of callers or
to determine if you missed any important calls. The
criteria for each Call Notify entry can be a list of up
to 12 phone numbers or digit patterns, a time of day
range, and specified days of the week. All criteria for
an entry must be true for an e-mail to be sent (phone
number and day of week and time of day). The criteria
may include all phone numbers, all days and all
times.
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*69 Call Return
Call the last party that called you, whether or not the
call was answered. To call back the last party that
called, simply dial the call return feature code [*69].
The system stores the number of the last party to call,
and connects the user to that party. Users can also
execute call recall via the CommPilot Call Manager.
With BroadVoice *69 (Call Return) is always free.
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Caller ID with Name
Caller ID/Calling Name Retrieval looks up the name of a
caller in an external database when the name did not
arrive with the original call. This is helpful to
identify callers when using the CommPilot Call Manager,
a phone that displays CLID information, or other call
clients.
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Directory Assistance (411)
Directory Assistance (411) calls are FREE.
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Do Not Disturb
Automatically forward your calls to your voice
messaging service, if configured, otherwise the caller
hears a busy tone. Allows you to send your calls
directly to your voice messaging box without ringing
your phone. In addition, you can make your office phone
emit a short ring burst to inform you when the call is
being sent to voice messaging by using the Ring
Reminder. This is important when you have forgotten the
service is turned on and you are at your desk waiting
to receive calls.*78 - Activation
*79 - Deactivation
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Last Number Redial
Call the last number that you dialed.
Last Number Redial allows you to redial the last
number you called by clicking the "Redial" button on
your CommPilot Call Manager or by dialing the feature
access code.
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Speed Dial 8 & Speed Dial 100
Dial a pre-defined number by dialing one or two digits.
Speed Dial 8 allows you to set up to eight speed dial
numbers that can be called with the push of a button.
Speed Dial 100 allows you to set up to 100 speed dial
numbers that can be called with the push of two
buttons. Enter the number as you would normally dial it
and then just hit that number on your touch pad to call
it. You can also program your speed dial using your
phone and the star code for Speed Dial 8 or 100.*75 -
Speed Dial 100
*74 - Speed Dial 8
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Call Hold
Put a call on hold at any time, for any reason.
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Call Waiting (Per Call)
Answer a call while already on another call. Call Waiting allows you to receive another call while you are on the phone. When a second call is received while you are already on the phone a call waiting tone alerts you. See the caller's ID on your phone if you are using Caller ID. To answer the waiting call, simply press the flash button or switch hook. You will be connected with the waiting party while your original party holds. Press the flash button or switch hook again, to reconnect to the original party and hold the waiting party. You can continue to alternate between parties as often as you’d like. It's like having two lines while paying for only one.
The user can also cancel Call Waiting for calls in
progress. Simply dial the *70. feature access code
directly from your phone. The system plays a
confirmation announcement and then applies a dial tone.
The user then dials the destination number. For the
duration of the call, the user is not presented with
any waiting calls. Call Waiting is automatically
re-activated when the call ends. Call Waiting completes when any party hangs up. Users
can also execute call waiting via the BroadVoice Call
Manager.
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Distinctive Ring
Add a Distinctive Ring to your account.
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Call Transfer
Transfer a call while using a simple phone without call
control capability. Flash Call Transfer allows you to
transfer a call even when your phone does not have a
transfer button. To transfer a call, flash the phone
(click the flash button or click the hang up button
once) then dial the number you would like to transfer
the call to. Once the transfer number answers, click
flash again and the two callers are connected. If you
have Flash Three-Way Calling, instead of transferring
on the second flash, you are connected in a conference
call. Once in the conference call, if you hang up the
phone, the callers remain talking to each other, in
effect, transferred.
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Three-Way Calling
Start a conference call when using a simple phone
without call control capability. Flash Three-Way
Calling allows you to perform a conference call even
when your phone does not have a conference button. To
conference a call, flash the phone after you have made
the first call (click the flash button or click the
hang up button once) then dial the second number of the
person you would like to complete the conference with.
Once the second number answers, click flash again and
the conference call will be established. To end the
conference, hang up. If you have Flash Call Transfer,
the conference does not end when you hang up since the
callers are transferred together.
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Voice Mail
Record messages for calls that are not answered within a specified number of rings or for busy calls.
Voice Management allows you to specify how to handle your voice messages. Use Unified messaging if you want to use your phone to retrieve voice messages. You can also just choose to send the message to your e-mail and not use the phone for voice messaging.
Learn more about
Voice Mail/Voice Management...
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