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Advanced VoIP Calling Features

Advanced VoIP Calling Features

BroadVoice Call Manager
Call Forwarding Selective
Calling ID Blocking
Outlook Integration

Priority Alert
Simultaneous Ring
Softphone Support

 
With BroadVoice, all of our Advanced calling features are included in your monthly plan.

BroadVoice offers savings and tremendous features. Our Advanced Features provide more value than your traditional phone company ever offered. Best of all, our Advanced Features are included in your monthly calling plan at no additional charge. BroadVoice uses Voice over IP (VoIP) technology to deliver the calling features you want at a significant savings.

Now you can have the calling features that you have always wanted. You can select which callers will be forwarded to you by a powerful, yet easy selection process. You can block your caller ID from appearing on all numbers you call, or per call, by using simple * feature codes. You can even set your BroadVoice service to ring up to ten phone numbers simultaneously, so your important calls can reach you wherever you may go.

You can select priority ring tones to notify you of those special callers. To control your advanced calling features with the BroadVoice Portal, simply visit http://www.broadvoice.com and log in to your account. Remember, all BroadVoice Basic and Advanced Features are all included in your calling plan at no additional charge.

View a summary of BroadVoice feature access codes.

 

BroadVoice Call Manager

The BroadVoice Call Manager is a web-based tool you use to initiate, manipulate, and release calls, control your BroadVoice features, as well as access your contact directories including Microsoft Outlook. To activate the tool, log in to the BroadVoice Portal and click the Call Manager link in the left-hand column.

The BroadVoice Call Manager uses Microsoft Active/X components to access your directories and to store preferences so be sure you accept the downloads when prompted so that the Call Manager functions correctly. Also, the Call Manager may be logged out if you lose network connectivity or your PC hibernates.
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Call Forwarding Selective

Automatically forward your incoming calls to a different phone number when pre-defined criteria, such as the phone number, time of day or day of week, are met. Call Forwarding Selective allows you to forward specific calls matching your pre-defined criteria to a different phone number. Use this service to forward calls from your manager, a family member, or an important customer to your cell phone, alternate business phone, or home phone. The criteria for each Call Forwarding Selective entry can be a list of up to 12 phone numbers or digit patterns, a time of day range and specified days of the week. All criteria for an entry must be satisfied for the call to be forwarded (phone number and day of week and time of day). If the call is not forwarded, the call continues as if this service was not turned on.

TIP:
BroadVoice offers Selective Call Forwarding. This enables you to specify ranges of numbers or digit patterns instead of individual phone numbers. Digit patterns consist of a sequence of digits followed by the * wildcard to create a range of telephone numbers. For example, 240* would apply to any calls from phone numbers starting with 240. This is a great service if you would like to select all calls from an entire area code, local exchange, or even a PBX office phone system. Best of all, it's another FREE BroadVoice service.
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Calling ID Blocking

Prevent your phone number from being displayed when calling other numbers. Calling Line ID Delivery Blocking allows you to block your number from being shown when calling other numbers. Members of your group can still see your number when they are called. You have the choice of turning it on or off for all calls and then selectively turning it back on or off using the feature access codes.
 
When privacy matters, turn on this feature via your BroadVoice web portal to block delivery of your identity to all calls. You control when this feature is on or off. When turned off you can use the *67 feature access code directly from your phone for Calling Line ID Delivery Blocking per Call. When this feature is turned on via your BroadVoice web portal, dial *65 for Calling Line ID Delivery per call.
 
Caller ID Block helps you make discreet calls. If the party you are trying to reach has Caller ID, they will not see your number with BroadVoice Caller ID Block. Your call will go through seamlessly and anonymously.

In addition to being able to block your Calling Line ID on all outgoing calls, you can also have the option of blocking on a per-call basis by dialing the *67 feature code before making the call. Once the call is over, Calling Line ID Delivery is restored.

With Calling Line ID Blocking enabled you can deliver your Calling Line ID on a specific call by entering the respective feature code (*65 default). Once the call is over, Calling Line ID Blocking is restored.
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Outlook Integration

Outlook Integration enables you to integrate your personal contacts in Microsoft Outlook with your BroadVoice Call Manager. Using the Outlook Contacts tab in the BroadVoice Call Manager, you can perform a search of your personal Outlook contacts by name or company.

Once the desired contact is located, you may click-to-dial one of the contact's phone numbers, or may choose to display the contact's vCard by clicking on the name. When receiving a call, your Microsoft Outlook contact database is searched for a match of the caller's phone number. If the number matches, the icon next to the incoming calling name is highlighted and rolling the mouse over it gives the caller's name. In addition, you have the option to click the icon to open the caller's vCard.

You can have new Outlook journal entries automatically opened for incoming and/or outgoing calls. You can choose to turn it off if you are at a remote location using your Call Manager but do not have access to your Outlook. The contact retrieval option allows you to only retrieve contacts from your default contact folder for performance reasons.
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Priority Alert

Priority Alert allows you to make your phone ring with a distinctive ring based on your pre-defined criteria. Use this service if you want to know when a specific person calls such as your manager or spouse, or when you would like to easily tell when a call is from inside your group or outside your group. The criteria for each Priority Alert entry can be a list of up to 12 phone numbers or digit patterns, a time of day range and specified days of the week. All criteria for an entry must be true for the phone to ring with a different tone (phone number and day of week and time of day).
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Simultaneous Ring

Ring multiple phones simultaneously when calls are received. Simultaneous Ring allows you to list numbers you would like to ring in addition to your business phone when you receive a call. This feature is helpful when you are not at your desk but you would like your cell phone to ring when you get a call. You can also turn off simultaneous ringing when you are at your desk on a call. Warning: if your cell phone or other phone has voice mail that picks up before your office voice messaging picks up, your voice mails could be on your cell phone messaging system!
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Softphone Support

Use popular softphones such as X-Lite and more.
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