BroadVoice Call
Manager
The BroadVoice Call Manager is a web-based tool you use to initiate, manipulate,
and release calls, control your BroadVoice features, as well as access your contact
directories including Microsoft Outlook. To activate the tool, log in to the BroadVoice
Portal and click the Call Manager link in the left-hand column.
The BroadVoice Call Manager uses Microsoft Active/X components to access your directories
and to store preferences so be sure you accept the downloads when prompted so that
the Call Manager functions correctly. Also, the Call Manager may be logged out if
you lose network connectivity or your PC hibernates.
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Call Forwarding Selective
Automatically forward your incoming calls to a different phone number when pre-defined
criteria, such as the phone number, time of day or day of week, are met. Call Forwarding
Selective allows you to forward specific calls matching your pre-defined criteria
to a different phone number. Use this service to forward calls from your manager,
a family member, or an important customer to your cell phone, alternate business
phone, or home phone. The criteria for each Call Forwarding Selective entry can
be a list of up to 12 phone numbers or digit patterns, a time of day range and specified
days of the week. All criteria for an entry must be satisfied for the call to be
forwarded (phone number and day of week and time of day). If the call is not forwarded,
the call continues as if this service was not turned on.
TIP: BroadVoice offers Selective Call Forwarding. This enables you to
specify ranges of numbers or digit patterns instead of individual phone numbers.
Digit patterns consist of a sequence of digits followed by the * wildcard to create
a range of telephone numbers. For example, 240* would apply to any calls from phone
numbers starting with 240. This is a great service if you would like to select all
calls from an entire area code, local exchange, or even a PBX office phone system.
Best of all, it's another FREE BroadVoice service.
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Calling ID Blocking
Prevent your phone number from being displayed when calling other numbers. Calling
Line ID Delivery Blocking allows you to block your number from being shown when
calling other numbers. Members of your group can still see your number when they
are called. You have the choice of turning it on or off for all calls and then selectively
turning it back on or off using the feature access codes.
When privacy matters, turn on this feature via your BroadVoice web portal to block
delivery of your identity to all calls. You control when this feature is on or off.
When turned off you can use the *67 feature access code directly from your phone
for Calling Line ID Delivery Blocking per Call. When this feature is turned on via
your BroadVoice web portal, dial *65 for Calling Line ID Delivery per call.
Caller ID Block helps you make discreet calls. If the party you are trying to reach
has Caller ID, they will not see your number with BroadVoice Caller ID Block. Your
call will go through seamlessly and anonymously.
In addition to being able to block your Calling Line ID on all outgoing calls, you
can also have the option of blocking on a per-call basis by dialing the *67 feature
code before making the call. Once the call is over, Calling Line ID Delivery is
restored.
With Calling Line ID Blocking enabled you can deliver your Calling Line ID on a
specific call by entering the respective feature code (*65 default). Once the call
is over, Calling Line ID Blocking is restored.
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Outlook Integration
Outlook Integration enables you to integrate your personal contacts in Microsoft
Outlook with your BroadVoice Call Manager. Using the Outlook Contacts tab in the
BroadVoice Call Manager, you can perform a search of your personal Outlook contacts
by name or company.
Once the desired contact is located, you may click-to-dial one of the contact's
phone numbers, or may choose to display the contact's vCard by clicking on the name.
When receiving a call, your Microsoft Outlook contact database is searched for a
match of the caller's phone number. If the number matches, the icon next to the
incoming calling name is highlighted and rolling the mouse over it gives the caller's
name. In addition, you have the option to click the icon to open the caller's vCard.
You can have new Outlook journal entries automatically opened for incoming and/or
outgoing calls. You can choose to turn it off if you are at a remote location using
your Call Manager but do not have access to your Outlook. The contact retrieval
option allows you to only retrieve contacts from your default contact folder for
performance reasons.
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Priority Alert
Priority Alert allows you to make your phone ring with a distinctive ring based
on your pre-defined criteria. Use this service if you want to know when a specific
person calls such as your manager or spouse, or when you would like to easily tell
when a call is from inside your group or outside your group. The criteria for each
Priority Alert entry can be a list of up to 12 phone numbers or digit patterns,
a time of day range and specified days of the week. All criteria for an entry must
be true for the phone to ring with a different tone (phone number and day of week
and time of day).
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Simultaneous Ring
Ring multiple phones simultaneously when calls are received. Simultaneous Ring allows
you to list numbers you would like to ring in addition to your business phone when
you receive a call. This feature is helpful when you are not at your desk but you
would like your cell phone to ring when you get a call. You can also turn off simultaneous
ringing when you are at your desk on a call. Warning: if your cell phone or other
phone has voice mail that picks up before your office voice messaging picks up,
your voice mails could be on your cell phone messaging system!
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Softphone Support
Use popular softphones such as
X-Lite, Eye-P Media
and more.
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