The intent of Quality Speaks LLC dba Broadvoice's ("Broadvoice.com") Acceptable Use Policy (AUP) is improving the use of the Broadvoice.com services by proactively preventing unacceptable use. All Broadvoice.com's customers and customers of Broadvoice.com's customers or any downstream customers including visitors of customers using Broadvoice.com services must comply with this AUP.
In consideration of providing VoIP services, Broadvoice.com shall charge to the customers a periodic fee as stated in this agreement. The periodic fee shall be subject to change upon thirty days written notice. As a user of Broadvoice.com, you agree that you are at least 18 years of age (or have permission from a parent or guardian to use this service) and will abide by the policies of Broadvoice.com. Broadvoice.com may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Violating any terms listed in this AUP may result in suspension or termination or your account without notice. Broadvoice.com reserves the right to refuse service to anyone.
2. VIOLATIONS OF Broadvoice.com's ACCEPTABLE USE POLICY.
The following are violations or Broadvoice.com's AUP:
3. TECHNICAL SUPPORT
Broadvoice.com assumes that the user has a basic understanding of their computer. Broadvoice.com will not train users in basic computer skills such as, but not limited to deleting files or creating directories. Technical support is intended to facilitate the setup of your properly functioning computer system for access to our services. Your computer must recognize your modem or network card, and receive a dial tone or network link connectivity before any technical support will be dispensed. Our technical support staff is not trained to and will not assist you in installing and/or troubleshooting modems, network cards, routers, complex network configurations or telephone lines.
There is no money back guarantee for any services unless specifically written in a special one time promotion. There are no pro-rated refunds for unused time. Accounts that are more than 1 (one) day delinquent in payment may be suspended until payment has been received. Your account is not "monitored" for inactivity and we do not assume that you wish to cancel if you have not used your account. Customer is responsible for any disputed charges beyond 60 days from the date of the charge. All accounts suspended for non-payment are subject to a $15.00 re-activation fee. Any accounts who go into collections status will be transferred to a collections agency and incur a $25.00 processing fee.
5. CHOICE OF LAW
You and Broadvoice.com agree that the law of the State of California, U.S.A. will apply to all matters relating to this Agreement and to Broadvoice.com, Inc. In addition, you and Broadvoice.com agree and consent that the courts of Los Angeles County, California, U.S.A. will have exclusive jurisdiction and be the exclusive venue for any legal actions relating to this Agreement or to the services provided hereunder. Customers agrees to defend, indemnify and hold harmless Broadvoice.com, its officers, directors, employees, agents and licensees, from any claims and expenses, including reasonable attorney's fees, arising out of or relating to member's use of Broadvoice.com's service. If any part of this agreement is unacceptable to you, you must immediately terminate your membership with Broadvoice.com. This agreement shall automatically renew on the stated periodic basis unless terminated by either party giving the other thirty days written notice.
6. REVISIONS TO THIS AUP
Broadvoice.com reserves the right to revise, amend, or modify this AUP and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with the Internet Service.